Vendor Operations Manager

About the role

As part the Vendor Manager for the gUP Operations team, you will manage a team of vendors (suppliers) based across the globe that support scaling efforts with a variety of cross-functional teams for a host of exciting new products/service offerings from Google. You will use project and vendor management skills to recommend solutions that will help improve evolving workflows and prepare them for scaling. You will be expected to manage a portfolio of vendor workflows that support process excellence, contribute to the long-term operational strategy and support model, and continuous improvements of business processes.

Responsibilities

• Monitor vendor performance, ensure compliance with goals, and manage invoices.
• Drive quality performance management through ensuring Quality Assurance (QA) insights and collection from vendors, and assist vendors with pre-launch quality readiness.
• Develop and maintain SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
• Serve as the primary point of contact for assigned vendor engagements, and communicate operational/process updates to vendors.

Qualifications

• Minimum qualifications: Bachelor's degree or equivalent practical experience, 5 years of experience in operations or business management, and vendor management, 5 years of experience using analytics or applying project management tools to address business issues.
• Preferred qualifications: Project management certifications such as PMP, Six Sigma, etc., experience in risk and change management, experience in cost, quality, and relationship management, ability to build strategic stakeholder relationships in an environment that is sometimes ambiguous and susceptible to changing needs, excellent analytical and structured problem-solving skills.

Pay

US: $105000 - $152000 (USD) + 15% bonus target + equity + benefits

Schedule

Not specified

Benefits

Not specified