Vendor Managed Inventory Representative

About the role

Field is a family-owned global supplier of fasteners, "C" commodities, inventory management services, and technical support, with locations in Rockford, IL (headquarters), Texas, South Carolina, Ohio, Oregon, Mexico, and Taiwan. Over 30 years, Field has grown an average of 19% annually by lowering customers' overall cost and improving quality through a technical approach to fasteners. The company culture is built on Integrity, Commitment, Teamwork, Innovation, Flexibility, and Fun, and has been recognized by INC. magazine as one of the fastest-growing privately owned companies in the USA, by Great Places to Work as one of the Best Small Companies in America (ranking #8 nationally among small companies and #5 among manufacturing/production companies), and locally by the Rockford Register Star as a top employer.

This is an hourly, full-time position where exact weekly hours depend on business needs, and overtime may be required to support customers. The VMI team ensures Field’s customers receive exceptional service and inventory reliability. As a VMI representative, you will be the friendly, organized, detail‑oriented problem solver who works with limited direct supervision, represents Field at customer locations or on the road, and focuses on on‑site customer service while monitoring, ordering, and replenishing customer inventory of Field’s parts. The role reports to the VMI Team Leader, has no direct reports, and is based at a customer site located in Madison or Yankton, SD. Reasonable commute to the site is required.

Responsibilities

• Commit to FIELD’s Mission Statement, Core Values, and Fieldamentals
• While serving as a primary customer contact, stage and deliver product within the customer’s facility, manage inventory levels, create orders, and build positive relationships with customers
• Requires repeated lifting, carrying, bending, and reaching while handling cartons of product up to 50 pounds
• Work with the customer and company to resolve any quality and delivery issues
• Seek additional opportunities at customer locations to add to Field’s existing business
• Maintain a clean and organized space for our racks, bins, and keeping clean labels
• Actively participate in Field’s training programs to grow/enhance product knowledge, system efficiency, and customer engagement skills
• Work with our customer’s in‑house representatives and Field’s account managers to ensure that the system meets the expectations of our customers and Field
• Use a portable scanning device to collect inventory data at client location and report to Field
• Interact with various customer departments and personnel both within customer businesses and within Field
• Participate in the continual development and improvement of our inventory management systems
• Follow all safety policies and procedures at Field and customer locations

Requirements

• High School diploma or GED equivalent
• Polite and professional manner
• A demonstrated commitment to embracing Field’s Core Values, Fieldamentals, and Mission Statement
• Minimum 1‑3 years’ experience in a customer service and/or warehouse role with customer interaction
• Experience working in a fast‑paced,