Vendor Managed Inventory Representative

Field is a family-owned global supplier of fasteners, "C" commodities, inventory management services, and technical support with locations in Rockford, IL (headquarters), Texas, South Carolina, Ohio, Oregon, Mexico, and Taiwan. For over 30 years, Field has grown an average of 19% annually by focusing on lowering customer costs and improving quality through a technical approach to fasteners. The company is recognized for its exceptional culture built on Integrity, Commitment, Teamwork, Innovation, Flexibility, and Fun, and has been honored as one of INC. magazine’s fastest-growing privately owned companies and one of the Best Small Companies in America by Great Places to Work.

About the role

This is an hourly, full-time position with hours varying based on business needs; overtime may be required. The VMI (Vendor Managed Inventory) team ensures exceptional service and inventory reliability for Field’s customers. As a VMI Representative, you will provide on-site customer service, monitor and replenish customer inventory, and build positive relationships while working at customer locations or on the road. This role requires living within a reasonable commute of the site location and reports to the VMI Team Leader.

Responsibilities

• Commit to Field’s Mission Statement, Core Values, and Fieldamentals.
• Serve as the primary customer contact, stage and deliver product, manage inventory levels, create orders, and build positive customer relationships.
• Perform repeated lifting, carrying, bending, and reaching while handling cartons of product up to 50 pounds.
• Resolve quality and delivery issues in collaboration with the customer and company.
• Identify and pursue additional business opportunities at customer locations.
• Maintain a clean and organized space for racks, bins, and labels.
• Participate in Field’s training programs to enhance product knowledge, system efficiency, and customer engagement skills.
• Work with customer representatives and Field’s account managers to ensure system expectations are met.
• Use a portable scanning device to collect inventory data and report to Field.
• Interact with various customer departments and Field personnel.
• Contribute to the development and improvement of inventory management systems.
• Follow all safety policies and procedures at Field and customer locations.

Requirements

• High School diploma or GED equivalent.
• Polite and professional manner with a demonstrated commitment to Field’s Core Values, Fieldamentals, and Mission Statement.
• Minimum 1–3 years of experience in customer service and/or warehouse roles with customer interaction.
• Experience working in a fast-paced, team-based environment.
• Ability to work successfully with limited direct supervision.
• Proven communication skills to address conflicts and concerns effectively.
• Ability to lift and carry 50 lbs. repeatedly.
• Valid Driver’s License or ability to be transported to customer locations.
• Ability to serve as the “Face of Field” to customers.
• Willingness to work extra hours as needed.
• Proficiency with Microsoft Word, Excel, and Outlook.

Preferred Qualifications

• Fastener knowledge.
• Industrial distribution, warehouse, or customer service experience.
• Experience with Prophet 21.

Benefits

All full-time positions at Field are eligible for the following benefits:

• Medical, Dental, and Vision insurance.
• Life Insurance and 401(k).
• Life Coaching.
• Paid Vacation, Holidays, and Volunteer Time.
• Quarterly Bonuses.

Pay

Starting hourly rate: $19–$20.

Schedule

Monday–Friday, 8:00 AM–4:00 PM.