Vendor Experience Manager

Position Overview

The Vendor Experience Manager at Stratoscope Consulting is a key role for our project teams to support and become the primary lead for all third party staffing needs for each event and project.

Responsibilities

• Create and execute the following deliverables:
  • Scope of Work (staffing plans, rates & terms)
  • Onsite deliverables (post orders, dot maps, daily briefings, daily reconciliation & oversight)
  • Post Event deliverables (final invoicing review/approval, After Action Reports (AARs) & Vendor reviews)
• Manage vendor relations for client and internal project teams while onsite at projects
• Manage vendor relations by instilling continued training, feedback and agreement management

Requirements

• Proactive, detail-oriented, self-starters that are capable of working independently and as part of a team
• Excellent communication, organization, and multitasking skills
• Work with the Client Experience project lead to identify any and all event staffing requirements to create an exceptional guest experience for each project to fit the expected security posture and budget for the client
• Develop a Staffing Plan
• Create supporting information and deliverables for vendors (e.g. Job Orders, Dot Maps, Event Briefing Decks, Uniform Requirements, Logistical and Administrative plans for project)
• Coordinate Request for Proposal (RFP) and contracting processes for third party vendors (e.g. Contract Security Staffing Companies, Event Staffing Auditors, Law Enforcement, Explosive Detection K9, EMTs, General Event Staff/Ambassadors, Ticket Takers/Badge Scanners, etc)
• Manage third party vendors onsite operationally and administratively while onsite, leveraging the internal staff to ensure the successful execution of vendors' assigned responsibilities and expectations
• Proficient in Google Suite (Gmail, Chat, Docs, Sheets, Slides)

Preferred Qualifications

• 2-3 years of experience in Event Staffing
• Experience in contract & rate negotiations with understanding the basic tenants in agreements pertaining to Event Staffing in a given state, venue and/or environment
• Experience working in multiple states domestically (California, Florida, Georgia, New York, Nevada preferred)
• Experience managing budgets and expense tracking
• Desire to work in a fast paced team environment contributing to the success of each event, regardless of size and scale