Vendor Account Manager

About the role

We’re looking for a relationship-driven and analytical Vendor Account Manager to support and grow a portfolio of vendor partners in a fast-paced eCommerce environment. In this role, you’ll own day-to-day account performance, identify growth opportunities, and collaborate cross-functionally to improve profitability, merchandising, and overall brand presence. This is a great opportunity for someone early in their account management career who enjoys working with data, building relationships, and driving measurable business results.

What You’ll Do

• Manage Vendor Relationships: Serve as the primary point of contact for assigned vendors, building strong partnerships and ensuring alignment on goals and performance
• Drive Account Performance: Monitor KPIs, analyze trends, and recommend strategies to improve sales, profitability, and operational efficiency
• Optimize eCommerce Execution: Ensure accurate and compelling product listings, pricing, inventory, and brand presentation across platforms
• Identify Growth Opportunities: Spot gaps and opportunities in product assortment, pricing, and promotions to expand vendor performance
• Problem Solve Proactively: Address account issues quickly and collaborate with internal teams (marketing, merchandising, operations) to resolve them
• Lead Projects & Initiatives: Support vendor onboarding, site audits, competitive analysis, and cross-functional projects from start to finish
• Leverage Data & Reporting: Use reporting tools and spreadsheets to track performance, measure success, and inform decisions

Qualifications

• Strong communication and relationship-building skills
• Analytical mindset with attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving and critical thinking skills
• Comfort working cross-functionally with teams like marketing, finance, and merchandising
• Negotiation or influencing experience is a plus