Client Account Manager

This is a remote position, but the candidate must reside in the Northeast (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont, New Jersey, New York, Pennsylvania, Delaware or Maryland) and be located near a major airport.

About Us

TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible. Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.

Benefits

• A great culture with a team environment
• A fun, diverse work environment
• A rapidly growing company with career advancement opportunities
• Medical, Dental and Vision benefits
• 401k match
• Paid Vacation
• Leadership Training Classes
• Mentorship Program
• Tuition Reimbursement

About the Role

The Client Account Manager (CAM) is a results-driven professional responsible for managing a portfolio of client accounts, strengthening long-term client partnerships, and identifying opportunities to grow revenue through strategic sales and cross-selling. The role uses a consultative, client-first approach to understand client needs, resolve issues, support retention and renewals, and maximize account value. Working collaboratively within and outside the Strategy & Growth Division, the CAM partners with cross-functional teams to deliver exceptional client experiences and contribute directly to TeleSpecialists' growth.

Responsibilities

• Revenue Attainment & Sales Quota
  • Proactively identify and engage decision-makers within client organizations to achieve individual and team revenue goals.
  • Consistently meet or exceed annual cross-sales targets using a consultative sales approach.
  • Develop and execute account growth strategies by leveraging industry knowledge and client insights.
• Footprint Growth
  • Build and nurture influential relationships with key stakeholders to drive account expansion.
  • Identify growth opportunities through active listening and data analysis, positioning TeleSpecialists as a trusted partner.
  • Develop client advocates and referenceable accounts to drive further market penetration.
• Retention & Renewal
  • Lead proactive renewal discussions with a focus on solution-based negotiations.
  • Collaborate with internal teams across Sales, Finance, Quality, and Medical Staff divisions to address challenges and ensure client satisfaction.
  • Partner closely with PSAMs to integrate physician feedback and issue trends into renewal strategies.
  • Implement effective retention strategies to minimize churn and maximize client lifetime value.
• Customer Satisfaction Management
  • Serve as a client advocate by proactively addressing and resolving client issues.
  • Establish and monitor key performance indicators (KPIs) to track client satisfaction and loyalty.
  • Communicate insights to internal teams and recommend data-driven actions to improve outcomes.
• Account Management
  • Develop and implement comprehensive account management plans, including relationship mapping and regular account health assessments.
  • Conduct onsite visits, virtual meetings, and executive briefings to maintain strong client relationships.
  • Lead internal and external stakeholder meetings at corporate, division, and facility levels.
  • Ensure Salesforce is updated to reflect all key account activities and follow-up commitments.
• System/National Accounts Support
  • Support the VP/Director of Client Account Management and VP of Business Development in managing large, complex accounts.
  • Contribute to the development of key account strategies, ensuring consistent value delivery across portfolios.
• Net Promoter Scores & Client Surveys
  • Lead the execution of annual or bi-annual client surveys.
  • Analyze feedback to identify trends, implement corrective actions, and achieve Net Promoter Score (NPS) goals.
  • Collaborate with internal teams to support continuous improvement in service delivery.
• Market Analysis & Growth Opportunities
  • Conduct market and competitor analysis to identify new growth opportunities.
  • Utilize strategic insights and active listening to generate cross-sale opportunities.
  • Develop and present data-backed recommendations to senior leadership and clients.

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Finance, or a related field required; advanced degree in healthcare operations, management, financial planning, healthcare policy, or a related field preferred.
• Five (5) or more years of experience in sales, consulting, strategic project management, or account management within a healthcare organization required.
• Proven success managing enterprise- and facility-level client relationships, including complex accounts.
• Demonstrated ability to achieve revenue targets and drive business growth.
• Proficiency with CRM platforms such as Salesforce, HubSpot, or an equivalent system.
• Certified Account Manager (CAM), Project Management Professional (PMP), or equivalent certification preferred.

Skills

• Consultative problem-solving skills with a client-first mindset and strong sales acumen.
• Exceptional relationship management, verbal and written communication, negotiation, and persuasion skills.
• Strong analytical skills with experience interpreting data, monitoring KPIs, and developing actionable recommendations.
• Strategic thinking with a focus on long-term account growth, client retention, and revenue expansion.
• Ability to influence decision-makers, build client advocacy, and drive organizational alignment.
• Ability to lead and collaborate across cross-functional teams to implement solutions and resolve client issues.
• Knowledge of complex healthcare environments, including hospitals and payer-provider settings.
• Understanding of the telehealth and healthcare technology industry.
• Ability to work effectively, remain resilient, and adapt in a fast-paced, results-driven environment.

Travel Requirements

Travel is required for onsite client visits, meetings, executive briefings, and other account-management activities. Frequency and percentage of travel will vary based on assigned client portfolio and business needs.

Physical Requirements

• Must be able to remain in a stationary position (sitting or standing) for prolonged periods, often up to 75% of the workday.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, or shared workspaces.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
• Must be able to exchange accurate information with clients and co-workers in person, over the phone, and via digital platforms.
• Occasionally moves or transports office supplies, files, or equipment weighing up to 25 pounds.
• Occasionally positions self to maintain files in cabinets or access equipment stored in low or high areas.
• Requires close visual acuity to perform activities such as preparing and analyzing data, transcribing, and viewing a computer monitor for extended periods.