Vending Support Specialist

About the role

PTSolutions is a leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States, with over 40 locations nationwide and more than 1,000,000 square feet of warehouse space. The company continuously expands its product offerings while guaranteeing responsive personal service and same‑day shipping. PTSolutions provides customizable advanced inventory options, on‑site evaluations, and training programs to help customers improve manufacturing processes and reduce costs. As a Vending Support Specialist, you will support customers’ manufacturing processes and capabilities by installing, maintaining, troubleshooting, and repairing tool and MRO industrial vending machines located in customer facilities. Training will be provided; installations, inventory replenishments, and some hands‑on repairs require onsite visits, with travel limited to the local area (approximately 20%).

Responsibilities

• Set up, program, and troubleshoot tool & MRO industrial vending machines
• Answer and respond to multiple calls daily while creating & logging service tickets
• Regularly maintain an accurate inventory for each machine at each customer; remotely via the communicated machine data & onsite as required
• Communicate with all customer personnel in a timely, professional, and courteous manner
• Quickly respond to customer demand for replenishment & additional product lines in their VMI programs
• Maintain quality service levels and process efficiencies while providing for continuous departmental improvements
• Effectively coordinate with local Field Sales, Sales Manager, and VMI Manager regarding customer accounts & best practices
• Prepare and complete orders for delivery or pickup according to schedule (pick, load, pack, wrap, label, ship)
• Receive, sort, and place materials or items on racks, shelves, or in bins according to organizational standards
• Assist with other projects & duties when the business needs require

Requirements

• Must be age 21+ to drive a company vehicle
• Valid driver’s license with clean driving record
• High School Diploma or GED equivalency
• Travel required up to 20%

Qualifications

• Plans and organizes tasks & work responsibilities to achieve goals and objectives while remaining calm & professional under pressure
• Self‑directed with a high level of productivity and personal organization while dealing with frequent interruptions
• Customer‑centric attitude and a desire to grow with & contribute to a customer‑focused company
• Excellent communication skills including verbal, written, and interpersonal
• Strong problem solving and deductive reasoning skills

Skills

• Proficient use of a Windows computer, Microsoft Office (Outlook & Excel) & Teams

Benefits

• First shift and no weekends
• Paid holidays
• Paid vacation
• Attendance awards
• Competitive pay with overtime eligibility
• Growth opportunity locally & nationally (promote from within)
• Tuition reimbursement
• 401(k) with company match
• PPO medical, vision, and company‑paid dental available following hire
• Company‑paid short‑term disability, long‑term disability, life insurance, EAP
• Voluntary employee/spouse/child life insurance; accident, hospital indemnity, critical illness insurance