Vending Support Specialist

Position Responsibilities

• Set up, program, and troubleshoot tool & MRO industrial vending machines.
• Answer and respond to multiple calls daily while creating & logging service tickets.
• Regularly maintain an accurate inventory for each machine at each customer; remotely via the communicated machine data & onsite as required.
• Communicate with all customer personnel in a timely, professional, and courteous manner.
• Quickly respond to customer demand for replenishment & additional product lines in their VMI programs.
• Maintain quality service levels and process efficiencies while providing for continuous departmental improvements.
• Effectively coordinate with local Field Sales, Sales Manager, and VMI Manager regarding customer accounts & best practices.
• Prepare and complete orders for delivery or pickup according to schedule (pick, load, pack, wrap, label, ship).
• Receive, sort, and place materials or items on racks, shelves, or in bins according to organizational standards.
• Afford assistance with other projects & duties when the business needs require.

Requirements

• Must be age 21+ in order to drive a company vehicle.
• Valid drivers license with clean driving record.
• High School Diploma or GED Equivalency.

Qualifications

• The Most Qualified Candidates Will Have Plans and organize tasks & work responsibilities to achieve goals and objectives while remaining calm & professional under pressure.
• Self-directed and possesses a high level of productivity and personal organization while dealing with frequent interruptions.
• Customer-centric attitude and a desire to grow with & contribute to customer-focused company.
• Excellent communication skills including verbal, written, and interpersonal are required.
• Strong problem solving and deductive reasoning skills.
• Proficient use of a Windows computer, Microsoft Office (Outlook & Excel) & Teams.