Vehicle Tech Line Specialist

About the role

Harbinger is an American commercial electric vehicle (EV) company dedicated to innovation. The company's team of EV, battery, and drivetrain experts is developing a unique EV platform to meet the growing demand for medium-duty EVs and hybrids.

Responsibilities

• Customer fleet technical support
• Answer the Technical Support Line and resolve customer issues
• Manage tier 1 support on the web portal
• Help develop and refine issue tracking systems and processes
• Track and automate reports on customer service metrics
• Contribute to the creation of FAQs to guide other team members
• Help with service parts fulfillment process
• Train others on using the tools mastered
• Expect 10% travel

Requirements

• 3+ years' work experience in customer service
• Experience in automotive repair
• High school diploma or equivalent
• Natural ability to interact with diverse technical professionals
• Self-motivated and able to manage tasks with varying levels of information provided
• Valid driver’s license required
• Factory training programs through OEMs are a plus
• Ability to think creatively and solve complex problems
• Understanding of vehicle systems and their interactions is a plus
• Ability to travel as needed
• A creative curiosity, collaborative work ethic, and hardworking enthusiasm
• Excellent communication skills and teamwork abilities

Qualifications

• Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
• Early-stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Generous Paid Time Off (PTO) & Parental Leave
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens

Pay

California Pay Range: $70,000 - $100,000 USD

Schedule

Full-time position