Vehicle Support Specialist
About the Role
As a Vehicle Support Specialist, you will become an expert on PACCAR Engines, Aftertreatment, and chassis Electrical Systems. You will provide accurate and timely support to PACCAR Dealership Technicians, communicate technical information to all PACCAR divisions, and act as the first point of dealer contact across all PACCAR Divisions with a goal of maximizing customer Uptime.
Responsibilities
- Provide direct Tier 1 technical support to Dealer Technicians by identifying customer concerns, reviewing troubleshooting results, and providing timely and accurate support using our internal case management tool TCS 365.
- Follow up on repair progress to ensure maximum uptime in returning trucks to service.
- Provide software support on engine applications and some chassis applications that require special approvals and/or additional research, and provide information to dealer technicians on these situations.
- Support cross-functional projects including service tools and documentation, product quality, and Voice of Customer.
- Escalate complex vehicle issues to Technical Lead, Tier 2 and 3 Field Support Teams, and leadership teams as appropriate.
- Attain and maintain all PACCAR Engine Certifications and stay current on industry systems and technologies.
- Identify opportunities for continuous improvement.
Qualifications
- 4+ years of experience in automotive and/or diesel engine diagnostics required (OEM dealership experience strongly preferred).
- Fundamental understanding of engine and aftertreatment systems and demonstrated ability to accurately and efficiently diagnose component and/or system faults.
- Fundamental understanding of electrical system theory and demonstrated ability to accurately and efficiently diagnose electrical system faults.
- Proficient in industry computer-based diagnostic tools and standards including OBD (On Board Diagnostics).
- Currently enrolled in an automotive or diesel technical degree program; technical or bachelor’s degree preferred.
- Ability to earn and maintain technical certifications.
- Ability to handle multiple tasks and produce high volume/high-quality output.
- Willingness to work in a fast-paced 24/7 environment and adapt to changing schedules and requirements.
- Ability to work under limited supervision and make sound decisions under pressure.
- Strong PC skills, including proficiency with Microsoft Office Suite.
- Strong customer service and written communication skills.
Benefits
- 401k with up to a 5% company match.
- Fully funded pension plan that provides monthly benefits after retirement.
- Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time.
- Tuition reimbursement for continued education.
- Medical, dental, and vision plans for you and your family.
- Flexible spending accounts (FSA) and health savings account (HSA).
- Paid short- and long-term disability programs.
- Life and accidental death and dismemberment insurance.
- EAP services including wellness plans, estate planning, financial counseling, and more.
- Holiday gift.
Pay
The salary range for this position is $70,500 - $96,690 annually.
Additional Information: This position is eligible for the full range of benefit options listed above. PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. PACCAR Parts is an E-Verify Employer. PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions, and increases employee engagement.