Vehicle Support Specialist

About the role

Our client is seeking two Vehicle Support Specialists to join their Technical Support team in a contract-to-hire capacity. This role is ideal for experienced automotive or diesel technicians looking to transition from the service bay into a technical support environment where they can leverage their diagnostic expertise to help dealers and technicians resolve complex vehicle concerns. The Vehicle Support Specialist serves as a key technical resource for troubleshooting vehicle issues, reviewing repair data, recommending corrective actions, and supporting dealership technicians through various support channels. The role requires strong diagnostic skills, experience interpreting vehicle data, and the ability to collaborate with engineering and field support teams to resolve challenging technical concerns. This position begins as a six-month contract with a strong preference and intent to convert high-performing individuals to full-time employees, subject to performance and business conditions.

Responsibilities

• Review customer concerns, repair information, and troubleshooting results to identify root causes and provide effective repair recommendations.
• Support dealership and field technicians by delivering technical guidance on vehicle diagnostics and repair procedures.
• Escalate complex vehicle issues to Technical Leads, Tier 2 and Tier 3 Field Support teams, and leadership as needed.
• Provide engine and chassis software support to assist with vehicle programming, updates, and troubleshooting activities.
• Analyze recurring case trends and identify emerging product or service issues.
• Document and communicate trending concerns to appropriate technical and quality teams.
• Support cross-functional initiatives involving: service tool improvements, service information development, product quality investigations, and customer experience improvements.
• Work toward obtaining and maintaining PACCAR Engine and Electrical Certifications.
• Identify opportunities for process improvement and operational efficiencies.
• Maintain knowledge of evolving vehicle technologies, diagnostic systems, and technical support procedures.

Requirements

• Technical degree, associate degree, or bachelor's degree in Automotive Technology, Mechanical Engineering, Diesel Technology, or related discipline.
• Minimum 3 years of automotive, diesel, commercial vehicle, or related diagnostic experience.
• Knowledge of engine systems, electrical systems, vehicle communication networks, and diagnostic and troubleshooting methodologies.
• Experience using industry-standard diagnostic software and tools.
• Strong computer skills, including Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities simultaneously.

Preferred qualifications

• OEM dealership experience.
• Heavy-duty truck or commercial vehicle experience.
• PACCAR, Cummins, Freightliner, Volvo, Kenworth, Peterbilt, or similar OEM background.
• Experience supporting technicians remotely.
• Previous collaboration with engineering or product support teams.
• Leadership, training, or mentoring experience.

Skills

• Diagnostic testing

Pay

The pay range for this position is $35.00 - $37.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace type

This is a fully onsite position in Renton, WA.

Contract details

This is a six-month contract-to-hire position with a strong preference and intent to convert high-performing individuals to full-time employees, subject to performance and business conditions.

Application deadline

This position is anticipated to close on Oct 22, 2026.