Vehicle Support Center Supervisor

Job Summary

Lead a world-class technical support team as Supervisor at PACCAR Parts' 24/7/365 Vehicle Support Center (VSC). Based in Renton, Washington, you'll support 20+ high-performing VSC Specialists across three strategic locations—PACCAR Parts Renton, PACCAR North Texas, and PACCAR Parts India—driving operational excellence and maximizing vehicle uptime for our dealer network.

Responsibilities

• Coach, mentor, and develop employees to maximize performance while ensuring departmental training requirements, certifications, and regulatory standards are maintained.
• Support onboarding, training, and career development programs for VSC Specialists.
• Track, evaluate, and report daily, monthly, and annual performance metrics.
• Analyze operational trends and voice of the customer to optimize operations.
• Address team issues and remove roadblocks related to products, tools, and documentation by collaborating with other PACCAR divisions.
• Identify and lead continuous improvement initiatives with data-driven decision making.
• Oversee the creation, review, updating, and publication of knowledge-base articles and standard work instructions.
• Lead cross-functional initiatives with PACCAR divisions to improve vehicle diagnostics, support processes, and dealer technician efficiency.
• Lead support center tours for customers and PACCAR employees.

Qualifications

• Bachelor’s degree in engineering, business, or related field required, MBA desired.
• 3+ years of experience in PACCAR or an equivalent industry and at least 1 year of supervisory experience preferred.
• Previous experience in powertrain diagnostics, vehicle diagnostics, and software technical experience preferred.
• Technical skills and ability to understand complex electrical and mechanical systems with the ability to identify customer needs and transform them into solutions.
• Exceptional communication, both verbally and written, with various levels of stakeholders within and outside of the organization.
• Demonstrated leadership, project management, and performance management skills.
• Advanced ability utilizing Microsoft Word, Excel, and PowerPoint.
• Ability to gather and analyze data, identify areas of opportunity and deliver improvements.
• Willingness to work in a 24/7 environment with changing schedules and requirements.
• Comprehensive understanding of PACCAR Systems including TCS365, RMI, PVP, and DAVIE4 preferred.
• Six Sigma process knowledge required.

Benefits

• Fully funded pension plan that provides monthly benefits after retirement.
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for you and your family.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Paid short-and long-term disability programs.
• Life and accidental death and dismemberment insurance.
• EAP services including wellness plans, estate planning, financial counseling and more.
• Holiday gift.
• 401k with up to a 5% company match.

Additional Information

• This position is eligible for a holiday gift.
• This role is eligible for the full range of benefit options listed above.
• This role is eligible for the full range of benefit options listed above.
• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer.
• PACCAR has success with diverse teams of employees working together to achieve excellent results.