Vehicle Support Center Supervisor

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading only if there is real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, no boilerplate. Remove cookie/navigation/legal/EEO etc. Also remove duplicated lines, application instructions. Must not create sections with filler like "commensurate with experience". Must only include sections where posting has real specific content. Let's parse the posting. Key info: - Role: Lead a world-class technical support team as Supervisor at PACCAR Parts' 24/7/365 Vehicle Support Center (VSC). Based in Renton, Washington, you'll support 20+ high-performing VSC Specialists across three strategic locations—PACCAR Parts Renton, PACCAR North Texas, and PACCAR Parts India—driving operational excellence and maximizing vehicle uptime for our dealer network. In this leadership role, you'll manage daily team operations while optimizing key performance metrics including response times, quality assurance, and operational efficiency. You'll partner with cross-functional leadership to execute strategic initiatives that reduce repair times, increase throughput, and strengthen relationships across PACCAR Parts, Peterbilt, Kenworth, and their dealer networks—all while delivering exceptional support to PACCAR dealer technicians. Success in this position requires strong technical knowledge, advanced problem-solving skills, and the ability to thrive in a fast-paced environment where your leadership directly impacts customer success. - Shift: Monday–Friday, 1:00 PM–10:00 PM Pacific Time - Job Functions / Responsibilities: list bullet points. - Qualifications: list bullet points. - Benefits: list bullet points. - Additional Job Board Information: salary range $90,400 - $128,040 annually. Also mentions eligible for full range of benefit options listed above. - Additional Information: EEO etc (boilerplate) to remove. - Division Information, Company Information: maybe not needed? They are substantive but maybe considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Division Information and Company Information might be considered not boilerplate but could be considered extra info about the company. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep division and company info if they are substantive. However they might be considered "boilerplate"? Not exactly. They are descriptive of the company. The instruction didn't say to remove company overview. It only mentions cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we can keep division and company info. But we need to structure into sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role (first paragraph). Responsibilities (list). Requirements? Possibly the qualifications list includes education, experience, etc. Could split into Requirements (maybe education/experience) and Qualifications (skills). But we have both "Qualifications" heading in the posting and also "Skills" maybe implied. The posting includes "Qualifications" bullet list includes education, experience, technical skills, communication, leadership, project management, Microsoft Office, data analysis, willingness to work 24/7, understanding of PACCAR Systems, Six Sigma. That's a mix of requirements and skills. We could treat that as Qualifications. For Skills we could extract technical skills etc. But we must not create thin sections. Better to have a few substantive sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. Possibly also Requirements if distinct. But we have qualifications covering requirements. Could also have a "Requirements" section for education/experience, and "Skills" for technical/communication etc. However the posting lumps them together. To avoid thin sections, we could combine into one "Qualifications" section that includes both requirements and skills. That's acceptable. We must not create Pay/Schedule/Benefits unless posting actually states them. It does state Shift (schedule), Benefits, and salary range (Pay). So we include those. Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. We need to use

for each heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. So no

  for Supervisor etc. We must not put Job ID/requisition numbers as headings. We must preserve all substantive information: need to include details like location, supporting 20+ specialists across three locations, managing daily operations, optimizing KPIs, partnering with cross-functional leadership, etc. Also the responsibilities list exactly as given. Also qualifications list exactly as given. Also benefits list exactly as given. Also salary range. Also shift schedule. We must remove boilerplate: EEO, E-Verify, diversity statements, division information, company information? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Division Information and Company Information are not explicitly listed, but they might be considered "boilerplate"? They are not legal/EEO. They are descriptive about the company. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So if we remove division and company info, we would be summarizing away detail. So we should keep them. However where to place them? Could be part of About the role or a separate section like "About the Company". But we only have predefined section headings; we could add a section like "About the Company" but not in the list. The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should fit all content into those sections. Division and Company info could go under About the role (maybe as a paragraph). Or we could create an "About the role" that includes company context. That seems okay. Thus About the role paragraph will include: Lead a world-class technical support team as Supervisor at PACCAR Parts' 24/7/365 Vehicle Support Center (VSC). Based in Renton, Washington, you'll support 20+ high-performing VSC Specialists across three strategic locations—PACCAR Parts Renton, PACCAR North Texas, and PACCAR Parts India—driving operational excellence and maximizing vehicle uptime for our dealer network. In this leadership role, you'll manage daily team operations while optimizing key performance metrics including response times, quality assurance, and operational efficiency. You'll partner with cross-functional leadership to execute strategic initiatives that reduce repair times, increase throughput, and strengthen relationships across PACCAR Parts, Peterbilt, Kenworth, and their dealer networks—all while delivering exceptional support to PACCAR dealer technicians. Success in this position requires strong technical knowledge, advanced problem-solving skills, and the ability to thrive in a fast-paced environment where your leadership directly impacts customer success. Additionally we could add division and company info after that as extra prose. Now Responsibilities: list bullet points exactly as given: - Coach, mentor, and develop employees to maximize performance while ensuring departmental training requirements, certifications, and regulatory standards are maintained. - Support onboarding, training, and career development programs for VSC Specialists - Track, evaluate, and report daily, monthly, and annual performance metrics - Analyze operational trends and voice of the customer to optimize operations - Address team issues and remove roadblocks related to products, tools, and documentation by collaborating with other PACCAR divisions. - Identify and lead continuous improvement initiatives with data-driven decision making. - Oversee the creation, review, updating, and publication of knowledge-base articles and standard work instructions. - Lead cross-functional initiatives with PACCAR divisions to improve vehicle diagnostics, support processes, and dealer technician efficiency. - Lead support center tours for customers and PACCAR employees. Now Qualifications: list bullet points exactly as given: - Bachelor’s degree in engineering, business, or related field required, MBA desired. - 3+ years of experience of related professional experience; previous supervisory experience preferred. - Previous experience in powertrain diagnostics, vehicle diagnostics, and software technical experience preferred. - Technical skills and ability to understand complex electrical and mechanical systems with the ability to identify customer needs and transform them into solutions. - Exceptional communication, both verbally and written, with various levels of stakeholders within and outside of the organization. - Demonstrated leadership, project management, and performance management skills. - Advanced ability utilizing Microsoft Word, Excel, and PowerPoint. - Ability to gather and analyze data, identify areas of opportunity and deliver improvements. - Willingness to work in a 24/7 environment with changing schedules and requirements - Comprehensive understanding of PACCAR Systems including TCS365, RMI, PVP, and DAVIE4 preferred - Six Sigma process knowledge required Now Benefits: list bullet points exactly as given: - Fully funded pension plan that provides monthly benefits after retirement - Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time - Tuition reimbursement for continued education - Medical, dental, and vision plans for you and your family - Flexible spending accounts (FSA) and health savings account (HSA) - Paid short-and long-term disability programs - Life and accidental death and dismemberment insurance - EAP services including wellness plans, estate planning, financial counseling and more - This position is eligible for a holiday gift - 401k with up to a 5% company match Note: The benefits paragraph started with "As a U.S. PACCAR employee, you have a full range of benefit options including:" then list. We'll keep that as intro paragraph maybe then list. Now Pay: salary range $90,400 - $128,040 annually. Also mention that this role is eligible for the full range of benefit options listed above (but we already have benefits). We'll include the salary range. Now Schedule: Shift: Monday–Friday, 1:00 PM–10:00 PM Pacific Time. We must not include duplicated lines. Ensure we don't repeat the intro sentence about benefits twice. Now produce HTML fragment:

  About the role

  Lead a world-class technical support team as Supervisor at PACCAR Parts' 24/7/365 Vehicle Support Center (VSC). Based in Renton, Washington, you'll support 20+ high-performing VSC Specialists across three strategic locations—PACCAR Parts Renton, PACCAR North Texas, and PACCAR Parts India—driving operational excellence and maximizing vehicle uptime for our dealer network. In this leadership role, you'll manage daily team operations while optimizing key performance metrics including response times, quality assurance, and operational efficiency. You'll partner with cross-functional leadership to execute strategic initiatives that reduce repair times, increase throughput, and strengthen relationships across PACCAR Parts, Peterbilt, Kenworth, and their dealer networks—all while delivering exceptional support to PACCAR dealer technicians. Success in this position requires strong technical knowledge, advanced problem-solving skills, and the ability to thrive in a fast-paced environment where your leadership directly impacts customer success.

  PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class eCommerce and Marketing Technology that generates and supports industry leading sales in conjunction with our outstanding supply chain that delivers record levels of inventory availability for our dealership