Vehicle Operations Logistics Specialist II (Manheim)

Key Responsibilities

• Become proficient in all knowledge base requirements in order to resolve clients' needs as efficiently as possible
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Manage inbound calls, emails and texts in a timely and efficient manner
• Identify client needs, research issue and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Maintain and meet established verification guidelines and key performance criteria
• Work closely with our peers and BPO partners to deliver on client SLAs
• Work across the organization as needed to resolve requests and correct issues/problems
• Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained
• Identify areas of process improvement
• Effectively communicate

Skills

• Excellent oral and written communications skills, particularly in a phone, email, SMS or chat context
• Effective time management
• Attention to detail and follow-through
• Demonstrated ability to adapt in a changing environment
• Demonstrated experience being a customer-focused, service-oriented professional

Compensation

Hourly pay rate is in the range of $19.90 - $29.81/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.