Vehicle Diagnostics Engineer
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them.
We need to preserve all substantive information.
Let's parse the posting.
Key sections:
- Intro paragraph: "The Technical Support Engineer Lead provides specialized, expert-level technical assistance to dealers and internal stakeholders to resolve complex Class 8 truck product and workshop tool issues. This role focuses on diagnosing and solving challenging powertrain, chassis, and electrical/electronic system concerns, performing root cause analysis for product quality issues, and driving continuous improvement in service practices. The position typically requires 6 or more years of relevant engineering experience and combines deep technical knowledge with strong data acquisition, analysis, and communication skills."
That's prose.
- Responsibilities: a list of bullet points (starting with "Provide advanced technical support..." etc). Many bullet points.
- Essential Skills: list of bullet points (starting with "Bachelor of Science degree in Engineering." etc). Also includes "6 or more years of relevant engineering experience..." etc.
- Additional Skills & Qualifications: list of bullet points.
- Job Type & Location: "This is a Contract position based out of Greensboro, NC."
- Pay And Benefits: includes pay range $42.00 - $47.00/hr. Then description about compensation factors. Then benefits list: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). So we have Pay and Benefits.
- Workplace Type: "This is a fully onsite position in Greensboro,NC."
- Application Deadline: "This position is anticipated to close on Sep 30, 2026."
- About Actalent: description of company, etc. This is boilerplate? It's about the company, not job specifics. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Actalent" section might be considered boilerplate? It's not exactly legal/EEO, but it's generic company description. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It doesn't explicitly say to remove company description. However, they say "Preserve ALL substantive information; do NOT invent or summarize away detail." The "About Actalent" is substantive? It's about the employer, not the role. Might be considered not essential to the job posting but still part of the posting. However, typical job posting cleaning often removes the "About the company" section unless it's relevant. The instruction didn't explicitly say to remove it, but they said remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Actalent" is not those. It might be okay to keep. However, they also said "Prefer a few substantive sections over many thin ones." So we could combine some.
We need sections: About the role (maybe the intro paragraph), Responsibilities, Requirements (maybe combine Essential Skills and Additional Skills & Qualifications?), Qualifications (maybe same as Requirements?), Skills, Benefits, Pay, Schedule.
But we must only include sections when posting has real, specific content for it. Let's map:
- About the role: we have intro paragraph describing role. That's substantive.
- Responsibilities: we have a list.
- Requirements: we have essential skills (education, years experience) and additional skills & qualifications. Could combine into Requirements.
- Qualifications: maybe same as Requirements; but we shouldn't duplicate. We could have one section "Requirements" covering both essential and additional.
- Skills: Could be separate but we already have skills in essential and additional. Might be redundant. The instruction says prefer few substantive sections over many thin ones. So we could have sections: About the role, Responsibilities, Requirements (including education, experience, skills), Pay & Benefits (maybe combine Pay and Benefits), Workplace Type/Location (maybe as part of About the role or separate?), Schedule (not specified; there is travel 15-20% but not schedule like full-time/part-time; we have workplace type fully onsite. No explicit schedule like hours per week. So we should not create Schedule section if not specified.
- Pay: we have pay range.
- Benefits: we have benefits list.
Thus we could have sections: About the role, Responsibilities, Requirements, Pay, Benefits, Workplace Type (maybe as part of About the role or separate). The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose which to include.
We need to output only HTML fragment, no /, no markdown fences.
We must use - for any list of duties/requirements/benefits, and
for prose.
Thus:
About the role
... intro paragraph ...
Responsibilities
- ... each responsibility ...
...
Requirements
- ... essential skills ...
- ... additional skills ...
...
But we need to keep each bullet as separate - . The essential skills list includes multiple items; we can break them into separate
- . Similarly additional skills.
We need to ensure we preserve all substantive information: include degree, years experience, expert-level knowledge, etc.
Also include Job Type & Location: "This is a Contract position based out of Greensboro, NC." and Workplace Type: "This is a fully onsite position in Greensboro,NC." Could combine into a paragraph under About the role or separate section "Job Details". But we have no heading for Job Type & Location in the allowed list; but we could include it as part of About the role or as a separate
after About the role before Responsibilities. The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use for section headings (e.g. those). Likely they expect only those headings. So we should embed location info in About the role paragraph or maybe as a
after About the role but before Responsibilities without a heading. That's okay.
Similarly, Application Deadline: "This position is anticipated to close on Sep 30, 2026." That's substantive; we could include as a
after Benefits or before closing.
We must not include boilerplate like About Actalent, EEO, etc. So we will omit that.
Now, let's extract the content precisely.
Intro paragraph:
"The Technical Support Engineer Lead provides specialized, expert-level technical assistance to dealers and internal stakeholders to resolve complex Class 8 truck product and workshop tool issues. This role focuses on diagnosing and solving challenging powertrain, chassis, and electrical/electronic system concerns, performing root cause analysis for product quality issues, and driving continuous improvement in service practices. The position typically requires 6 or more years of relevant engineering experience and combines deep technical knowledge with strong data acquisition, analysis, and communication skills."
We'll keep that as
.
Responsibilities list (as given):
- Provide advanced technical support and problem solving for complex issues reported by the market, particularly on Class 8 truck powertrain, chassis, and electrical/electronic systems.
- Serve as the critical troubleshooting engineer who travels to dealerships across the United States to diagnose and resolve complex issues on-site with mechanics and engineers when local teams cannot resolve them.
- Visit markets and customers to support resolution of reported technical problems, including trucks with issues under warranty that require higher-level engineering expertise.
- Conduct thorough root cause analysis for product quality issues, define appropriate containment actions when applicable, and follow up to ensure solution effectiveness.
- Utilize data acquisition and data analysis tools, including data loggers and specialized software, to diagnose truck issues and validate corrective actions.
- Apply expert-level knowledge in the design and development of Class 8 truck powertrain, chassis, and electrical/electronic systems to guide troubleshooting and repair activities.
- Leverage in-depth knowledge of North American workshop service practices and truck troubleshooting and repair procedures to support dealers and service teams.
- Act as the spokesperson for each issue, coordinating closely with mechanics, dealers, dealership management, and customers to communicate findings, actions, and resolution status.
- Collaborate with engineering teams to escalate complex technical problems, share field insights, and contribute to design improvements and validation of solutions.
- Perform test and verification activities, including validation testing of proposed solutions, to confirm effectiveness and reliability before broader implementation.
- Maintain a strong sense of urgency in resolving issues, recognizing that trucks in the shop are measured by hours and minutes rather than days.
- Provide training and guidance to customer support personnel and workshop staff, including occasional onsite training, to improve troubleshooting and repair capabilities.
- Document technical issues, diagnostic steps, test results, and resolutions in a clear and structured manner to support knowledge sharing and continuous improvement.
- Communicate effectively via phone, virtual channels, and in person with mechanics and engineering staff to collaboratively solve problems.
- Continuously seek process improvements in technical support, data acquisition, and analysis workflows to enhance service quality and efficiency.
We'll put each as
- .
Requirements: combine Essential Skills and Additional Skills & Qualifications.
Essential Skills list:
- Bachelor of Science degree in Engineering.
- 6 or more years of relevant engineering experience, ideally in technical support, test and validation, or design engineering roles.
- Expert-level knowledge in the design and troubleshooting of Class 8 truck powertrain, chassis, and electrical/electronic systems.
- In-depth knowledge of North American workshop service practices, truck troubleshooting, and repair procedures.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose complex, multi-faceted technical issues under time pressure.
- Extensive experience with data acquisition and data logging, including the use of products such as data loggers and related hardware.
- Proficiency with tools such as CANalyzer, ATI Vision, Accurate Technologies Inc. (ATI) software, and Kvaser interfaces for data acquisition and analysis.
- Experience as a Test & Validation Engineer or Design Engineer with heavy involvement in troubleshooting, data acquisition, and data analysis.
- Strong communication skills, with the ability to work closely with mechanics, dealers, and engineering teams via phone, virtual meetings, and in person.
- Ability to act as the primary technical spokesperson for issues, representing the problem and solution clearly to mechanics, dealers, dealership managers, and customers.
- Demonstrated strong sense of urgency in resolving service issues, focusing on minimizing truck downtime measured in hours and minutes.
- Ability and willingness to travel approximately 15–20% of the time to dealerships across the United States.
Additional Skills & Qualifications list:
- Experience providing technical support for Class 8 trucks, including powertrain, chassis, and electrical/electronic systems.
- Experience in test and verification, including validation testing of solutions and testing of product improvements.
-
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them. We need to preserve all substantive information. Let's parse the posting. Key sections: - Intro paragraph: "The Technical Support Engineer Lead provides specialized, expert-level technical assistance to dealers and internal stakeholders to resolve complex Class 8 truck product and workshop tool issues. This role focuses on diagnosing and solving challenging powertrain, chassis, and electrical/electronic system concerns, performing root cause analysis for product quality issues, and driving continuous improvement in service practices. The position typically requires 6 or more years of relevant engineering experience and combines deep technical knowledge with strong data acquisition, analysis, and communication skills." That's prose. - Responsibilities: a list of bullet points (starting with "Provide advanced technical support..." etc). Many bullet points. - Essential Skills: list of bullet points (starting with "Bachelor of Science degree in Engineering." etc). Also includes "6 or more years of relevant engineering experience..." etc. - Additional Skills & Qualifications: list of bullet points. - Job Type & Location: "This is a Contract position based out of Greensboro, NC." - Pay And Benefits: includes pay range $42.00 - $47.00/hr. Then description about compensation factors. Then benefits list: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). So we have Pay and Benefits. - Workplace Type: "This is a fully onsite position in Greensboro,NC." - Application Deadline: "This position is anticipated to close on Sep 30, 2026." - About Actalent: description of company, etc. This is boilerplate? It's about the company, not job specifics. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Actalent" section might be considered boilerplate? It's not exactly legal/EEO, but it's generic company description. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It doesn't explicitly say to remove company description. However, they say "Preserve ALL substantive information; do NOT invent or summarize away detail." The "About Actalent" is substantive? It's about the employer, not the role. Might be considered not essential to the job posting but still part of the posting. However, typical job posting cleaning often removes the "About the company" section unless it's relevant. The instruction didn't explicitly say to remove it, but they said remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Actalent" is not those. It might be okay to keep. However, they also said "Prefer a few substantive sections over many thin ones." So we could combine some. We need sections: About the role (maybe the intro paragraph), Responsibilities, Requirements (maybe combine Essential Skills and Additional Skills & Qualifications?), Qualifications (maybe same as Requirements?), Skills, Benefits, Pay, Schedule. But we must only include sections when posting has real, specific content for it. Let's map: - About the role: we have intro paragraph describing role. That's substantive. - Responsibilities: we have a list. - Requirements: we have essential skills (education, years experience) and additional skills & qualifications. Could combine into Requirements. - Qualifications: maybe same as Requirements; but we shouldn't duplicate. We could have one section "Requirements" covering both essential and additional. - Skills: Could be separate but we already have skills in essential and additional. Might be redundant. The instruction says prefer few substantive sections over many thin ones. So we could have sections: About the role, Responsibilities, Requirements (including education, experience, skills), Pay & Benefits (maybe combine Pay and Benefits), Workplace Type/Location (maybe as part of About the role or separate?), Schedule (not specified; there is travel 15-20% but not schedule like full-time/part-time; we have workplace type fully onsite. No explicit schedule like hours per week. So we should not create Schedule section if not specified. - Pay: we have pay range. - Benefits: we have benefits list. Thus we could have sections: About the role, Responsibilities, Requirements, Pay, Benefits, Workplace Type (maybe as part of About the role or separate). The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose which to include.
We need to output only HTML fragment, no /, no markdown fences.
We must use - for any list of duties/requirements/benefits, and
for prose.
Thus:
About the role
... intro paragraph ...
Responsibilities
- ... each responsibility ...
...
Requirements
- ... essential skills ...
- ... additional skills ...
...
But we need to keep each bullet as separate - . The essential skills list includes multiple items; we can break them into separate
- . Similarly additional skills.
We need to ensure we preserve all substantive information: include degree, years experience, expert-level knowledge, etc.
Also include Job Type & Location: "This is a Contract position based out of Greensboro, NC." and Workplace Type: "This is a fully onsite position in Greensboro,NC." Could combine into a paragraph under About the role or separate section "Job Details". But we have no heading for Job Type & Location in the allowed list; but we could include it as part of About the role or as a separate
after About the role before Responsibilities. The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use for section headings (e.g. those). Likely they expect only those headings. So we should embed location info in About the role paragraph or maybe as a
after About the role but before Responsibilities without a heading. That's okay.
Similarly, Application Deadline: "This position is anticipated to close on Sep 30, 2026." That's substantive; we could include as a
after Benefits or before closing.
We must not include boilerplate like About Actalent, EEO, etc. So we will omit that.
Now, let's extract the content precisely.
Intro paragraph:
"The Technical Support Engineer Lead provides specialized, expert-level technical assistance to dealers and internal stakeholders to resolve complex Class 8 truck product and workshop tool issues. This role focuses on diagnosing and solving challenging powertrain, chassis, and electrical/electronic system concerns, performing root cause analysis for product quality issues, and driving continuous improvement in service practices. The position typically requires 6 or more years of relevant engineering experience and combines deep technical knowledge with strong data acquisition, analysis, and communication skills."
We'll keep that as
.
Responsibilities list (as given):
- Provide advanced technical support and problem solving for complex issues reported by the market, particularly on Class 8 truck powertrain, chassis, and electrical/electronic systems.
- Serve as the critical troubleshooting engineer who travels to dealerships across the United States to diagnose and resolve complex issues on-site with mechanics and engineers when local teams cannot resolve them.
- Visit markets and customers to support resolution of reported technical problems, including trucks with issues under warranty that require higher-level engineering expertise.
- Conduct thorough root cause analysis for product quality issues, define appropriate containment actions when applicable, and follow up to ensure solution effectiveness.
- Utilize data acquisition and data analysis tools, including data loggers and specialized software, to diagnose truck issues and validate corrective actions.
- Apply expert-level knowledge in the design and development of Class 8 truck powertrain, chassis, and electrical/electronic systems to guide troubleshooting and repair activities.
- Leverage in-depth knowledge of North American workshop service practices and truck troubleshooting and repair procedures to support dealers and service teams.
- Act as the spokesperson for each issue, coordinating closely with mechanics, dealers, dealership management, and customers to communicate findings, actions, and resolution status.
- Collaborate with engineering teams to escalate complex technical problems, share field insights, and contribute to design improvements and validation of solutions.
- Perform test and verification activities, including validation testing of proposed solutions, to confirm effectiveness and reliability before broader implementation.
- Maintain a strong sense of urgency in resolving issues, recognizing that trucks in the shop are measured by hours and minutes rather than days.
- Provide training and guidance to customer support personnel and workshop staff, including occasional onsite training, to improve troubleshooting and repair capabilities.
- Document technical issues, diagnostic steps, test results, and resolutions in a clear and structured manner to support knowledge sharing and continuous improvement.
- Communicate effectively via phone, virtual channels, and in person with mechanics and engineering staff to collaboratively solve problems.
- Continuously seek process improvements in technical support, data acquisition, and analysis workflows to enhance service quality and efficiency.
We'll put each as
- .
Requirements: combine Essential Skills and Additional Skills & Qualifications.
Essential Skills list:
- Bachelor of Science degree in Engineering.
- 6 or more years of relevant engineering experience, ideally in technical support, test and validation, or design engineering roles.
- Expert-level knowledge in the design and troubleshooting of Class 8 truck powertrain, chassis, and electrical/electronic systems.
- In-depth knowledge of North American workshop service practices, truck troubleshooting, and repair procedures.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose complex, multi-faceted technical issues under time pressure.
- Extensive experience with data acquisition and data logging, including the use of products such as data loggers and related hardware.
- Proficiency with tools such as CANalyzer, ATI Vision, Accurate Technologies Inc. (ATI) software, and Kvaser interfaces for data acquisition and analysis.
- Experience as a Test & Validation Engineer or Design Engineer with heavy involvement in troubleshooting, data acquisition, and data analysis.
- Strong communication skills, with the ability to work closely with mechanics, dealers, and engineering teams via phone, virtual meetings, and in person.
- Ability to act as the primary technical spokesperson for issues, representing the problem and solution clearly to mechanics, dealers, dealership managers, and customers.
- Demonstrated strong sense of urgency in resolving service issues, focusing on minimizing truck downtime measured in hours and minutes.
- Ability and willingness to travel approximately 15–20% of the time to dealerships across the United States.
Additional Skills & Qualifications list:
- Experience providing technical support for Class 8 trucks, including powertrain, chassis, and electrical/electronic systems.
- Experience in test and verification, including validation testing of solutions and testing of product improvements.
-
for prose. Thus:
About the role
... intro paragraph ...
Responsibilities
- ... each responsibility ... ...
Requirements
- ... essential skills ...
- ... additional skills ... ...
after About the role before Responsibilities. The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use for section headings (e.g. those). Likely they expect only those headings. So we should embed location info in About the role paragraph or maybe as a
after About the role but before Responsibilities without a heading. That's okay. Similarly, Application Deadline: "This position is anticipated to close on Sep 30, 2026." That's substantive; we could include as a
after Benefits or before closing. We must not include boilerplate like About Actalent, EEO, etc. So we will omit that. Now, let's extract the content precisely. Intro paragraph: "The Technical Support Engineer Lead provides specialized, expert-level technical assistance to dealers and internal stakeholders to resolve complex Class 8 truck product and workshop tool issues. This role focuses on diagnosing and solving challenging powertrain, chassis, and electrical/electronic system concerns, performing root cause analysis for product quality issues, and driving continuous improvement in service practices. The position typically requires 6 or more years of relevant engineering experience and combines deep technical knowledge with strong data acquisition, analysis, and communication skills." We'll keep that as
. Responsibilities list (as given): - Provide advanced technical support and problem solving for complex issues reported by the market, particularly on Class 8 truck powertrain, chassis, and electrical/electronic systems. - Serve as the critical troubleshooting engineer who travels to dealerships across the United States to diagnose and resolve complex issues on-site with mechanics and engineers when local teams cannot resolve them. - Visit markets and customers to support resolution of reported technical problems, including trucks with issues under warranty that require higher-level engineering expertise. - Conduct thorough root cause analysis for product quality issues, define appropriate containment actions when applicable, and follow up to ensure solution effectiveness. - Utilize data acquisition and data analysis tools, including data loggers and specialized software, to diagnose truck issues and validate corrective actions. - Apply expert-level knowledge in the design and development of Class 8 truck powertrain, chassis, and electrical/electronic systems to guide troubleshooting and repair activities. - Leverage in-depth knowledge of North American workshop service practices and truck troubleshooting and repair procedures to support dealers and service teams. - Act as the spokesperson for each issue, coordinating closely with mechanics, dealers, dealership management, and customers to communicate findings, actions, and resolution status. - Collaborate with engineering teams to escalate complex technical problems, share field insights, and contribute to design improvements and validation of solutions. - Perform test and verification activities, including validation testing of proposed solutions, to confirm effectiveness and reliability before broader implementation. - Maintain a strong sense of urgency in resolving issues, recognizing that trucks in the shop are measured by hours and minutes rather than days. - Provide training and guidance to customer support personnel and workshop staff, including occasional onsite training, to improve troubleshooting and repair capabilities. - Document technical issues, diagnostic steps, test results, and resolutions in a clear and structured manner to support knowledge sharing and continuous improvement. - Communicate effectively via phone, virtual channels, and in person with mechanics and engineering staff to collaboratively solve problems. - Continuously seek process improvements in technical support, data acquisition, and analysis workflows to enhance service quality and efficiency. We'll put each as