Vehicle Condition Inspector- Pacific Northwest - Seattle - North

About ACV

ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry with data‑driven applications and solutions. The company emphasizes a people‑first mindset, growth, autonomy, and a collaborative atmosphere.

Benefits

• Multiple medical plans, including a high‑deductible, low‑cost health plan
• Company‑sponsored (paid) Short‑Term Disability, Long‑Term Disability, and Life Insurance
• Optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident & Critical Illness Insurance
• Generous paid time off: at least 3 paid sick days (or as required by law), 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other legally required paid leave
• Employee Stock Purchase Program with additional stock‑earning opportunities
• Retirement planning through the Company’s 401(k) plan

Responsibilities

• Support efforts to simplify and enhance the customer experience
• Partner with a Territory Manager and a team of Inspectors to conduct vehicle inspections at dealerships, auctions, and off‑lease locations
• Detect damage, missing parts, and mechanical problems; prepare and submit condition reports with repair/replacement cost estimates
• Assist the sales team in up‑selling or cross‑selling services and products
• Interface regularly with dealers to ensure client satisfaction and build strong relationships
• Travel to and from dealerships and homes to inspect vehicles and write condition reports
• Take multiple overall and damage photos, match them to the vehicle, and upload them to the image server using a company‑issued smartphone
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing
• Sign up independent dealerships as buyers to use the ACV Auctions digital platform
• Perform additional duties as assigned

Requirements

• At least 1 year of experience in the automobile field (body, paint, and mechanical repair knowledge) with a customer‑service background
• Ability to read, write, speak, and understand English
• Willingness to work outdoors in various weather conditions for extended periods
• Problem‑solving aptitude with resourceful and innovative approaches
• Proven ability to work independently with minimal supervision while thriving in a team environment
• Excellent communication skills and ability to understand customer needs and expectations
• Valid driver’s license and access to a validly registered and insured motor vehicle
• Familiarity with system capabilities, relevant software packages, and web‑based applications
• Physical ability to stand for extended periods, lift 25 lb or more, bend, and squat
• Ability to drive both manual and automatic transmissions
• Visual acuity sufficient to identify small defects on and under vehicles

Values

• Trust & Transparency
• People First
• Positive Experiences
• Calm Persistence
• Never Settling

Compensation

The hourly compensation range is listed in the “Job Details” section of the posting. This position is also eligible for additional incentive compensation; the average monthly incentive earned by VCI’s in this territory in 2025 was $354. Final compensation will be determined based on experience, skill set, location, business needs, market demands, performance (for incentive pay), and other factors permitted by law.