Vehicle Condition Inspector

About the role

ACV is a technology company that has revolutionized the automotive industry by applying innovation and data-driven solutions. We are transforming the industry and hiring individuals who share our passion for excellence and customer service.

Responsibilities

• Conduct inspections of vehicles at dealerships, auctions, and off-lease locations to detect damage, missing parts, and mechanical issues.
• Prepare and submit detailed reports on vehicle condition, repair/replacement costs, and related documentation.
• Work closely with the sales team to upsell or cross-sell services and products to clients.
• Interface regularly with dealers to maintain and enhance client satisfaction and build strong professional relationships.
• Travel to and from dealerships and homes to inspect vehicles, write condition reports, and list them for sale on the auction platform.
• Take multiple, overall, and damage photos, match them to the correct vehicle, and upload them to the company's image server using the provided smartphone.
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform.
• Perform additional duties as assigned.

Requirements

• 1 year(s) of experience in the automobile field (including body, paint, and mechanical repair knowledge).
• A customer service background.
• Ability to read, write, speak, and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem-solving skills to meet challenges with resourcefulness and innovative approaches.
• Proven success in working independently with minimal supervision while collaborating in a team environment.
• Excellent communication skills to understand and address customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle.
• Knowledge of system capabilities, needed/job-relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
• Ability to drive a manual and automatic transmission.
• Vision abilities to properly identify small defects around and underneath vehicles.

Qualifications

• Proven track record of success in the automotive inspection field.
• Strong interpersonal and communication skills.
• Passion for automobiles and a desire to provide exceptional customer service.
• Ability to work independently and as part of a team.
• Experience with digital platforms and systems.

Skills

• Customer service skills.
• Problem-solving and critical thinking skills.
• Attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency with digital platforms and systems.

Benefits

• Competitive compensation packages.
• Learning and development opportunities.
• Multiple medical plans including a high deductible, low cost health plan.
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance.
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation.
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company.
• Retail retirement planning through the Company’s 401(k).

Pay

The hourly compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and performance (for incentive pay), and other factors as permitted by law.

Schedule

Details regarding the schedule will be provided in the "Job Details" section at the bottom of this posting.