Veeva CRM Business Analyst - Remote, United States

Responsibilities

• Gather, review, author and analyze business requirements and industry data, including KPIs and other key metrics.
• Document design and system processes.
• Own and develop relationships with partners, collaborating to optimize and enhance our integration.
• Analyze data to draw business-relevant conclusions and in data visualization techniques and tools.
• Partner with solution architects and team members to design the system.
• Effectively communicate with and influence key stakeholders to support proposed strategies, process improvements and operational decisions.
• Collaborate with project managers and cross-functional teams.
• Partner with the business and other operations team leads to establish and ensure strategic alignment with the Veeva CRM Platform and long-term scalability.
• Author user acceptance test scripts, write test summary reports, facilitate UAT, perform quality assurance and other validation documents as appropriate.
• Manage daily project activities, schedule, scope, and change orders and budgets.
• Provide weekly status reports including project risks, mitigation strategies, assigned personnel and resolutions.
• Manage the day-to-day operational oversight of the Veeva CRM platform and integrations with other systems and resolve issues.
• Coordinate, when necessary, with other IT teams and/or vendor support.

Requirements

• Experience with any Veeva CRM applications
• Total IT experience - 8+ Years
• Veeva CRM Admin Experience - 5+ years
• Certification in Veeva CRM Administration preferred
• Good knowledge on the ITIL support processes
• Proven analytical and problem-solving skills
• Excellent verbal and written communication skills
• Maintain professionalism and attend all required meetings

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO