Veeva CRM Admin/Developer – Field Enablement

About the role

Working at Bristol Myers Squibb is challenging, meaningful, and life-changing. Here, uniquely interesting work happens every day, across every department—from optimizing production lines to breakthroughs in cell therapy. This role offers the chance to grow and thrive through uncommon opportunities in scale and scope, alongside high-achieving teams. Bristol Myers Squibb recognizes the importance of balance and flexibility, providing a wide variety of competitive benefits, services, and programs to support employees in pursuing their goals both at work and in their personal lives.

Responsibilities

• Develop, configure, and customize Veeva CRM modules (Account Management, Call Reporting, Key Message Alignment, Sample Management, etc.).
• Strong hands-on technical administration and development experience in Salesforce.com Service or Sales Cloud, covering Security models, Profiles, Objects, Pages, Veeva MyInsights, Components, Workflows, Triggers, Flows, Permission Sets, Reports/dashboards, and Data loader.
• Develop custom UI components and extensions using JavaScript (Veeva CRM's JavaScript-based configuration layer, Lightning components where applicable).
• Build and leverage reusable code and libraries for global harmonization and future reuse/extension.
• Partner with the testing team to ensure applications/components are fully functional.
• Review, track, and fix defects or performance problems discovered in testing.
• Coordinate with IT partners and stakeholders to implement best-in-class solutions.
• Work on multiple tasks simultaneously from a technical perspective, collaborating with multiple stakeholders.
• Analyze existing processes and recommend best practices to streamline and harmonize them globally.
• Demonstrate and explain the functionality outcome of solution implementations.
• Document Knowledge Base Docs, SOPs, Solutions, and guidelines for local and global teams.
• Communicate effectively with the technical team regarding issues that may affect deliverables and timelines.
• Ensure all standard documentation (SDD, Configuration tracker, Deployment checklists, Change Requests, Testing, ITQM, SIS/SIP) is documented and maintained.
• Use CI/CD processes to streamline and integrate with Agile ways of working/delivery.
• Follow best practices in every stage of SDLC and consistent architecture practices using IT operating model and EA frameworks.
• Institute Configuration management principles on Veeva commercialization.
• Work closely with peers across different global locations (BMS and service providers).

Requirements

• Bachelor’s degree in any technology field/subject.
• 1 year of total IT experience in Software Development, Administration, and Support.
• Experience in Software Development Life Cycle methodologies, testing standards, and Cloud/native applications.
• Experience with JAVA or Salesforce.
• Strong analytical and problem-solving skills.
• Strong written and communication skills.

Qualifications

Ideal candidates would also have:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 1 year of hands-on experience in Life Science CRM through Configuration and minor Customization (Security models, Profiles, Objects, Pages, UIX design, Components, Workflows, Triggers, Flows, SSO, Permission Sets, Reports/dashboards, Data-loader, and OOB Integrations).
• Working knowledge/implementation of Veeva MyInsights or equivalent UIX wireframes.
• At least 1 active Certification in any CRM Applications.
• Working experience in Veeva CRM through Configuration and Customization covering major CRM functionalities (Account management, Affiliations, Product Metrics, MCCP, Sampling, Approved Email, Engage Capabilities, Product management, User & Territory Management, Media contents, Call/eMIRF Recording, Suggestions, Surveys, and iRep configurations).
• Prior experience in life sciences, healthcare, or related industry.
• Experience in the development of AI-based solutions.
• Life Science/Veeva CRM Certification/Knowledge.
• Experience using Agile tooling suites (e.g., Jira) and working knowledge in requirement grooming sessions, Sprint planning, Sprint Retrospective, task creation, and collaborating with stakeholders.
• Demonstrated ability to build strong working relationships with a broad matrix team and influence others to achieve results.

Pay

Princeton - NJ - US: $65,790 - $79,722. The starting compensation range is for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate considers required skills, job location, work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Benefits

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life Benefits:
  • US Exempt Employees: Flexible time off (unlimited, with manager approval), 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico, or Rayzebio employees).
  • Phoenix, AZ, Puerto Rico, and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays.
  • Additional time off may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs, and an annual Global Shutdown between Christmas and New Year's Day.

All global employees (full and part-time) actively employed at and paid directly by BMS at the end of the calendar year are eligible for the Global Shutdown.