Manager, Field Enablement

About the role

Symbotic is seeking a Manager, Field Enablement to serve as the strategic link between the Field Learning Center of Excellence (COE) and field operations. The role ensures learning programs are effectively deployed, consistently delivered, and continuously improved based on operational feedback and performance outcomes. The Manager owns delivery standards, readiness processes, trainer capability programs, and deployment support systems that enable successful adoption of learning programs across customer and field environments. The Field Learning team develops and delivers learning programs that prepare field teams and customers to successfully operate and support Symbotic's advanced automation systems, partnering with Learning, Operations, Engineering, Product, Documentation, and customer-facing teams to build scalable capabilities that support operational readiness and field performance.

Responsibilities

• Lead deployment of new learning programs across field and customer environments, including onboarding, certification, coaching, and professional development.
• Establish and maintain field learning readiness processes to ensure successful launch and adoption of training programs.
• Define delivery standards and ensure learning programs are delivered consistently and align with defined curriculum standards and objectives.
• Partner with Operations leaders to support capability development initiatives tied to operational priorities.
• Serve as the primary connection point between the Learning COE and field execution teams.
• Analyze and communicate field feedback to drive curriculum improvements and learning innovation.
• Identify gaps in training, performance support, content, or deployment approaches and partner with COE teams to address them.
• Develop scalable field enablement processes and best practices across customer and operational environments.