Veeva Consultant

Job Description: Veeva Consultant (Commercial and Vault Operations) Core responsibilities Field and CRM operations Configure Veeva CRM / Vault CRM and administer users, roles, and security profiles Own release management: impact assessment, regression testing, and release communication for each Veeva update cycle Support call planning, call-note review, reporting, and field adoption tracking Run sample management: inventory, disbursement, reconciliation, and PDMA-style accountability Support Suggestions and next-best-action rules, MyInsights dashboards, and mobile and offline-sync issues Events and engagement operations Operate Veeva CRM Events Management for speaker programs, advisory boards, congresses, and webinars Run the end-to-end workflow: request, approval, budget check, venue or vendor, HCP selection and fair market value, execution, attendance capture, reconciliation, and spend reporting Manage handoffs to finance and compliance, and make sure the data behind aggregate spend and transparency reporting (Sunshine Act and Open Payments in the US, EFPIA in Europe) is accurate and auditable Customer data operations Manage HCP and HCO master data, stewardship, and Data Change Requests in Veeva Network, using OpenData or a third-party source Maintain affiliations, licensing, specialty validation, and consent (opt-in and opt-out by channel and country) Ingest third-party data such as sales, claims, and prescription data (IQVIA, Symphony, and similar) and monitor data quality Managed services and enhancements Provide managed services for Veeva CRM and Vault PromoMats across L1 to L3 support tiers Deliver enhancements and configuration changes Build and maintain reports and dashboards Maintain sandboxes, including refreshes and release validation Run ad hoc data loads Additional responsibilities You will also support the client's Veeva Vault applications: Support Quality Suite implementation Provide managed services for Vault Quality, Clinical, and RIM across L1 to L3 support tiers Update and close support cases in the client's ticketing system (ManageEngine) Run Vault release management: impact assessment, regression testing, and release communication Depending on the engagement, support medical affairs operations (MSL activity and insight capture, medical inquiries, KOL management) and integrations across CRM, Network, Vault, ERP, and the data warehouse Required qualifications 8+ years in life sciences commercial operations or commercial IT, including 5+ years hands-on in Veeva Commercial Cloud Deep expertise in Veeva CRM / Vault CRM, including Events Management and sample management Working experience with Veeva Network and Vault PromoMats Hands-on experience supporting at least one other Vault application (Quality, Clinical, or RIM) Working knowledge of how Events Management data feeds aggregate spend and transparency reporting (Sunshine Act and Open Payments, EFPIA) Experience with release management, regression testing, sandbox management, and validation in a GxP-regulated environment Experience delivering managed services across L1 to L3 support tiers, working tickets in a service management tool such as ServiceNow or ManageEngine Experience building reports and dashboards, running data loads, and supporting integrations to data warehouse and ERP systems Strong stakeholder management across commercial, finance, compliance, and IT teams Bachelor's degree in a relevant field, or equivalent experience Preferred qualifications Veeva Development Cloud experience across Vault Quality, Clinical, and RIM, including Quality Suite implementation. This is optional but valued Experience with MyInsights, Suggestions, and Veeva Network data operations Experience with IT service management tools such as ManageEngine or ServiceNow Prior consulting or managed services experience, ideally client-embedded ITIL, PMP, or SAFe certification Experience with global rollouts across multiple regions Certifications Preferred: Veeva CRM Administrator certification, or the equivalent current Vault CRM certification Optional: Veeva Vault Administrator certification, Vault application certifications (PromoMats, Quality, Clinical, RIM), and Veeva Network certification Equivalent current Veeva certifications are also accepted.