VDI Engineer

Job Duties

• Architect, design, implement, and maintain Virtual Desktop Infrastructure (VDI) solutions to support enterprise requirements.
• Provide Tier 3 technical support to system administrators by troubleshooting and resolving complex VDI-related issues.
• Advise on desktop optimization strategies to ensure platform interoperability and serve as a technical liaison for VDI technologies.
• Deliver advanced endpoint support, including troubleshooting and resolution of virtual desktop-related incidents and service requests.
• Maintain expert-level knowledge of VDI administration, engineering, implementation, and emerging virtualization technologies.
• Operate effectively across multiple, complex production environments while collaborating with diverse stakeholders and cross-functional teams.
• Apply advanced technical expertise and a comprehensive understanding of related disciplines to support enterprise infrastructure initiatives.
• Conduct technical evaluations and trade studies, providing recommendations for architecture, solution selection, and make-versus-buy decisions.

Required Qualifications

• Bachelor's degree with 7+ years of relevant experience, or an equivalent combination of education and experience.
• Extensive experience designing, implementing, administering, and troubleshooting Citrix Virtual Apps and Desktops (formerly XenDesktop) version 7.x and later.
• Strong proficiency with Citrix Provisioning Services (PVS) and Machine Creation Services (MCS).
• Working knowledge of user profile management and containerization technologies, including Liquidware ProfileUnity, Microsoft FSLogix, or equivalent solutions.
• Experience administering and troubleshooting Citrix ADC (NetScaler) appliances, including load balancing, SSL, and secure remote access configurations.
• Experience supporting virtualized infrastructure on VMware vSphere, Microsoft Hyper-V, Nutanix, Citrix Xenserver, etc.
• Strong understanding of Windows Server administration, Active Directory, Group Policy, DNS, DHCP, and enterprise networking concepts.
• Experience with VDI performance tuning, capacity planning, monitoring, and troubleshooting in large-scale enterprise environments.
• Experience with PowerShell scripting and automation to support Citrix administration and operational tasks.
• Able to analyze complex technical issues, develop effective solutions, and communicate recommendations to technical and non-technical stakeholders.