VDC Implementation Manager

About the role

The VCD Implementation Manager is responsible for leading the team responsible for onboarding homebuilders onto the Higharc platform. The role requires a strategic, hands-on approach to ensure customer onboarding consistently delivers measurable value.

Responsibilities

• Own the Implementation function end-to-end — managing a team of Implementation Leads and Specialists, setting the standard for how implementations run, and making sure customer onboarding consistently delivers measurable value.
• Manage and coach a team of Implementation Leads and Specialists, with clear goals and accountability to results.
• Create and maintain reporting on plan throughput, QA/QC ratings, milestone achievement, and team capacity.
• Identify inefficiencies in how the team works and drive adoption of better, more standardized approaches.
• Serve as the escalation owner when customer implementations are at risk — and see them through to resolution.
• Partner cross-functionally with Product, Engineering, Customer Success, and Sales to surface learnings and improve execution.
• Work closely with Product, Engineering, Customer Success, and Sales to translate implementation learnings into product feedback and coordinate across teams to solve problems that don't stay in one lane.

Requirements

• 5+ years using BIM software and/or leading implementation or project teams in tech, construction, or homebuilding software.
• Proven experience managing people and running complex, fast-moving customer onboarding projects.
• A track record of building and using team performance metrics — throughput, quality, efficiency — to drive real improvement.
• Hands-on knowledge of CAD/BIM tools (Revit, AutoCAD, or similar) and homebuilding or construction workflows.
• Strong instincts for spotting inefficiency and the follow-through to actually fix it.
• A bias toward action and a willingness to challenge how things have always been done.
• A clear, confident communication style with high expectations — for your team and yourself.

Qualifications

• Strategic thinker with a focus on customer adoption.
• Experience managing implementation or project teams in complex environments.
• Technical depth in BIM software and construction workflows.
• Ability to translate implementation learnings into actionable product feedback.
• Comfortable presenting to leadership and working through process problems with your team.

Skills

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to handle ambiguity and structure processes.
• Highly organized and detail-oriented.
• Experience with project management tools and methodologies.

Benefits

• Competitive salary with significant equity.
• Flexible hours to accommodate remote work.
• Comprehensive medical, dental, and vision coverage.
• Flexible PTO and meaningful maternity/paternity leave.
• Short and long-term disability plans.
• 401K retirement plan.
• Home office stipend for creating an ideal work environment.

Pay

Competitive salary with significant equity.

Schedule

Flexible hours to accommodate remote work.