VCS - Assistant Canteen Chief - Richmond VA

About the role

Join an exceptional organization that prioritizes Veterans for an outstanding career. The Veterans Canteen Service (VCS), with over 80 years of service to our nation’s Veterans, is seeking a dynamic Assistant General Manager for the Richmond VA Medical Center Canteen. This fast‑paced position is ideal for candidates who are passionate about serving Veterans and their families and have prior multi‑unit experience.

Qualifications

• Management Experience: Minimum of 1–2 years of direct food service and/or retail management experience, with a proven track record of building sales, increasing profits, and developing staff.
• Leadership & Service Focus: Hands‑on leadership style emphasizing customer service and hospitality.
• Technical Skills: Proficient in Microsoft Office applications (Word, Excel, etc.) and experienced with POS systems.
• Certifications & Credentials: ServSafe certification required (or must be obtained within 90 days of hire) and a current, valid REAL ID.

Duties

• Operations Leadership: Support daily operations of the Patriot Café, Patriot Retail, and/or Patriot Brew within the VA Medical Center.
• Team Supervision & Development: Supervise, train, and support assigned personnel to build a motivated, high‑performing team.
• Customer Experience Excellence: Deliver and promote outstanding customer service standards to create a welcoming environment for Veterans, staff, and visitors.
• Food Safety & Quality Assurance: Ensure food quality, sanitation, cleanliness, and product availability to maintain high safety and service standards.
• Regulatory & Standards Compliance: Reinforce consistent adherence to established operational policies, procedures, and quality standards.
• Financial & Resource Management: Assist in managing inventory control, labor costs, and budget performance to optimize efficiency and profitability.
• Marketing & Promotions: Develop and implement local promotional programs to increase engagement and drive sales.
• Leadership Accountability: Report directly to the Canteen Chief, providing updates on operations, performance, and compliance.