Vault Teller I - M-F 8am-4:30pm

About the role

Perform varied and moderately complex duties related to the timely receipt and processing of currency, coin, and check deposits from commercial customers and banking centers in accordance with established procedures and controls. Accountable for risk management, customer experience, and adherence to policies while achieving results within the Bank's risk appetite.

Responsibilities

• Receive customer and banking center deposits from armored carriers and balance the deposits to the accompanying manifest.
• Track deposits into internal systems and assign to processors to maintain control and accountability.
• Verify sums of inbound or outbound coin and currency from branches, correspondent banks, and customers using internal systems and high-speed desktop currency counters.
• Ensure all deposits and orders contain correct customer contents on a daily basis with 100% accuracy.
• Perform data entry related to customer deposits, including checks and counting of coin by hand or with a coin sorter.
• Meet customer additional reporting and process needs, ensuring all deadlines are met.
• Accurately balance transaction totals to transfer verified fed-ready currency to inventory and non-fed-ready currency to the high-speed sorter for additional verification.
• Research and resolve all out-of-balance transactions via ACE, electronic or paper receipts, and Transaction Manager naming system for retrieving check items.
• Complete daily proof and Statement of Condition for work processed.
• Use Transaction Manager HGAA and IPCS to insert advice of corrections as needed.
• Print and report all advice notices created during balancing and coordinate advice distribution with Mail Operations.
• Inspect customer deposit batches for hardware (staples, paper clips) to ensure all work is in the appropriate order; insert control documents as specified and deliver work to image capture.
• Maintain a working knowledge of all capture machines (NCR 7780s, Itrans, IBM 3890s) to perform image capture.
• Perform power encode functions as assigned and hardware maintenance as needed.
• Support Fed-related procedures and controls, including preparing and sending documentation to the Secret Service on counterfeit items, opening and closing of Custodial Inventory, audit needs, and additional Federal regulations.
• Proactively identify teller outages, correct them, and enlist help to prevent customer impact.
• Consistently meet or exceed production and quality standards as set by work type and process.
• Maintain confidentiality and secure all system-related individual passwords.
• Comply with vault procedures and controls at all times.
• Escalate issues to management as needed.
• Cross-train in multiple processes to support all Cash Vault services.
• Model the Fifth Third Core Values.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Experience handling large amounts of currency and coin with the ability to perform balancing-related duties, basic math functions, and reconciling to expected totals.
• Experience in a production environment preferred.
• Demonstrated data entry and PC skills.
• Ability to professionally communicate both verbally and in writing.
• Ability to work in a team environment and interact positively with co-workers and management.
• Ability to work in a fast-paced environment without compromising quality.
• Flexibility in working varying schedules depending on business needs.
• Basic proficiency in PC software: Excel, Word, Outlook, etc.
• Ability to adhere to strict procedures to maintain customer privacy.
• Maintain orderly and clean work areas, including all machines, tables, cabinets, and storage areas.
• Strong organizational and time management skills.

Working Conditions

• May be exposed to dusty conditions and loud noises.
• Frequently walks, lifts, squats, bends, and stands.
• Ability to stand for long periods of time, up to an entire shift.
• Lift and move objects daily and up to 50 pounds on occasion.
• Ability to perform repetitive processes.
• Extended viewing of a CRT screen.

Benefits

Our benefits programs are designed to support the health, happiness, and financial well-being of our employees and their families. Benefits include:

• Comprehensive medical, dental, and vision coverage.
• 401(k) plan and employee stock purchase plan with a generous employer match.
• Flexible paid time off and comprehensive leave programs.
• Unique benefits to support overall mental and physical wellness.

Pay

Total Base Pay Range: $43,680.00 - $67,700.00 USD Annual. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location. This role is also eligible to participate in an incentive compensation plan, with payment based on company, line of business, and/or individual performance.

Schedule

Monday - Friday, 8:00 AM - 4:30 PM