Vault Teller/CSR

About the Role

The Vault Teller/Client Services Representative delivers quality customer service by handling routine over-the-counter transactions, deepening existing client relationships, and establishing new ones. This role involves processing new accounts, assisting clients with financial services, cross-selling bank products, and performing branch clerical duties. The position also includes daily vault maintenance, balancing, and security responsibilities.

Responsibilities

• Process deposits by receiving checks and cash, verifying amounts, examining endorsements, and requesting identification.
• Cash checks and pay out funds after verifying signatures and account balances.
• Provide clients with transaction receipts (e.g., deposit slips).
• Cross-sell the Bank’s products and services and refer clients to appropriate personnel.
• Count and balance currency, coins, and checks daily to ensure accuracy.
• Open, close, and balance the vault daily, following all security protocols.
• Perform safe deposit duties, including controlling access and assisting clients.
• Accept loan and installment payments from clients.
• Balance cash drawer daily and verify cash returned to the vault; address discrepancies immediately.
• Balance and record teller cash and vault cash to the general ledger daily.
• Assist in branch opening and closing procedures while adhering to security precautions.
• Maintain logbooks for cashbook, vault cash, and vault openings.
• Verify weekly inventory of currency and coins to track fund transfers.
• Dispense vault cash on designated days and record amounts; resolve discrepancies.
• Sell coins to the vault following Bank policy and procedures.
• Maintain office supplies inventory and prepare routine reports and forms.
• Identify and report suspicious transactions and potential security threats.
• Assist with night depository duties, including logging bags, processing deposits, and issuing receipts.
• Open, verify, count, and balance funds from night depositories.
• Interview clients to establish identification and determine financial needs for new accounts.
• Assist clients in selecting accounts, products, and financial services.
• Make decisions on opening new accounts, including credit checks and initial deposits.
• Prepare documents for checking accounts, savings accounts, and certificates of deposit.
• Print temporary checks and ensure accuracy of client information.
• Represent the Bank at community and civic events to enhance its image.
• Provide exceptional customer service by resolving errors and answering client questions.
• Issue official checks, process stop payment and hold orders.
• Process credit reports, wire transfers, credit card orders, and address changes.
• Answer telephones and direct calls to appropriate personnel.
• Process debit card applications and file maintenance.
• Cross-train less experienced branch personnel and assist with teller duties.
• Operate computer terminals to process account activity and resolve problems.
• Ensure compliance with all applicable regulations and policies.

Requirements

• High school diploma or equivalent.
• Two (2) years of banking experience in a Teller role.
• Vault experience is desirable.
• Excellent customer service and communication skills.
• Knowledge of basic accounting and experience reviewing numerical information.
• Ability to accurately count and handle cash.
• Knowledge of banking services, products, and federal/state compliance laws.
• Good organizational, data entry, and math skills.
• Proficiency in Microsoft Outlook, Word, and Excel.

Physical Requirements and Environmental Conditions

• Sustained standing and sitting.
• Frequent typing using a keyboard and/or calculator.
• Occasional lifting of office files or equipment up to 20 lbs.
• Normal office environment with comfortable temperatures and low-level noise.