Van Driver

Job Duties

Provide leadership, technical assistance and training to co-workers and internal and/or external customers with regard to claims management; monitor quality and work product.

Perform general audit functions of claims in iComp.

• Create reports for analyzing critical data.
• Collect information and develop relevant reports as requested by Claims Manager, Supervisor or any County Departments.
• Keep claims system updated as updates are received from vendor; report need for change and problems in the system to the vendor.

Perform a limited number of supervisory duties and serve as resource person to other staff.

Manage all data gathering for performance review data.

• Propose scope of work and goals for ad hoc assignments or projects.
• Provide, lead or conduct required analyses, including compliance with state laws and rules, performance evaluation, program review.
• Develop new processes for new laws with claims Supervisor.

Ensure the worker’s compensation program maintains compliance with all relevant laws and regulations.

• Resolve problems presented by difficult customers, including workers, supervisors and managers; prepare correspondence to internal and/or external customers addressing complaints, concerns and problems of a controversial and sensitive nature.
• Cook up coordination excess insurance issues with Risk Management.
• Manage on-going Department of Labor and Industries requirements for pension claims.
• Serves as office expert on third party issues, payroll systems and time loss calculations and processing, giving direction to the Claims Supervisor on all third party claims.

Educate and perform outreach through written materials, training seminars and one-on-one settings.

Create standard operating procedures for claims processes.

Plan and facilitate monthly staff meetings.

Experience, Qualifications, Knowledge, Skills

• Knowledge of state Industrial Insurance laws and regulations
• Knowledge of medical and legal terminology, practices and procedures
• Knowledge of investigation and adjudication practices of industrial injury claims
• Knowledge of English language (proper grammar, usage and spelling)
• Skills in oral and written communication
• Skills in problem-solving and analysis
• Interpersonal skills
• Skills in the use of a personal computer, word processing and data management software
• Skills in mathematics
• Skills in negotiation and conflict-resolution
• Skills in handling a number of projects or task simultaneously
• Skills in working with a diverse group of individuals
• Skills in working under pressure and meeting regulatory deadlines

Necessary Requirement

Washington State Department of Labor and Industries Claims Administration Certificate/WWCP.

Union Representation

This position is represented by Teamsters Local 117, Professional & Technical unit.

Supplemental Information

• Annual salary range is based on 2007 rates; 2008 rates are subject to labor contract negotiations.
• The candidate evaluation and selection process will include a preliminary screening of application materials for qualifications, clarity and completeness. Answers to supplemental questions must be supported by additional information on the application.
• The most competitive applicants who meet or exceed the required qualifications and indicate that they possess the most competitive background in directly related experience, knowledge, and training may be invited for interviews by one or more panels.
• Reference contacts will be made with final candidates.
• King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support their health and well-being.

Benefits

• Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass 10 paid holidays each year (plus 2 personal holidays)
• Generous vacation and paid sick leave
• Paid parental leave, family and medical leaves, and volunteer leave
• Flexible Spending Account
• Wellness programs
• Onsite gyms and activity centers
• Employee giving program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

Selection Process

• The candidate evaluation and selection process will include a preliminary screening of application materials for qualifications, clarity and completeness.
• Answers to supplemental questions must be supported by additional information on the application.
• The most competitive applicants who meet or exceed the required qualifications and indicate that they possess the most competitive background in directly related experience, knowledge, and training may be invited for interviews by one or more panels.
• Reference contacts will be made with final candidates.

Computer Programs Proficiency

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Access

Years of Experience Managing and Processing Industrial Insurance Claims

• No experience
• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• More than 5 years

Years of Experience Adjudicating Washington State Worker's Compensation Claims

• No experience
• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• More than 5 years

Washington State Department of Labor & Industries Claims Administration Certificate

• Yes
• No