Van Driver, 3:00 PM - 11:00 PM Monday, Wednesday & Thursday

About the role

This position is responsible for safely transporting guests to and from their destinations, providing information and luggage assistance in a friendly, courteous, and professional manner. You will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while adhering to high standards of quality.

Responsibilities

• Safely transport guests to and from their destinations, including providing luggage assistance.
• Anticipate and respond to guests in a friendly and positive manner, ensuring the highest level of service.
• Assist and direct guests by sharing knowledge of the hotel property, amenities, local area, and hours of operation for hotel outlets and services.
• Work as a team player to meet guest needs and actively contribute to the efforts of other departments.
• Follow the CSM guest service recovery program.
• Complete all required logs and safety checks of the vehicles.
• Ensure the vehicle has gas, is clean and presentable by removing trash, and arranging periodic car washes.
• Responsible for the proper use, basic maintenance, and cost control of the hotel vehicle, equipment, and supplies.
• Plan routes to avoid unnecessary trips.
• Operate the hotel vehicle safely and adhere to all applicable traffic laws.
• Complete preventive maintenance, DOT, and required safety equipment checks.
• Maintain a clean and safe work area in compliance with CSM, brand, local, state, and federal regulations.
• Follow all CSM procedures for guest and associate incidents.
• Know hotel emergency procedures and the location of the van insurance card.
• Report all traffic violations or accidents to management immediately.
• Plan, organize, and prioritize work duties to produce the required volume of work.
• Adhere to CSM general work rules and department procedures.
• Attend all required department and hotel meetings.

Requirements

• Prior hotel and/or related guest service experience preferred.
• Attention to detail, customer-focused, and ability to perform job duties in a fast-paced environment.
• Ability to lift, push, and pull up to 75 pounds regularly throughout the shift.
• High school diploma or GED preferred.
• Current and valid driver’s license with a safe driving record.
• Appropriate class of driver’s license based on hotel vehicle requirements.
• Minimum of eighteen (18) years of age for insurance purposes.

Pay

$17.00 per hour