Valve Sales Representative

Duties and Responsibilities

• Responsible for the maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of regulator, control valve and actuation, products and services.
• Proactively initiates contact with existing and prospective customers via digital communication tools including telephone, email, and video calls.
• Establishes relationships and builds rapport to influence customer preference for Puffer products and repair services.
• Identifies customer requirements, uncovers roadblocks, and demonstrates strong selling skills and account management capabilities to drive sales results.
• Reviews customer inquiries, requests additional information/clarity, and closes sales opportunities.
• Maintains a high degree of product and application knowledge.
• Utilizes SalesForce and other applicable tools to manage business processes.
• Safeguards customer receives timely responses on requests.
• Maintains comprehensive customer support with a primary base on customer retention.
• Determines pricing strategy based on various factors for each customer.
• Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
• Completes monthly sales reports and other required correspondence in a timely and effective manner.

Qualifications

• Education/Knowledge: BS/BA degree, engineering or associated technical degree preferred.
• Experience/Skills: A minimum of 3 years proven inside sales experience, including selling products and/or services via phone or email, converting prospects remotely, and managing multiple high touch transactions. Experience with sizing and selecting control valves, regulators, isolation valves, actuators is strongly preferred.
• Competencies: Excellent prospecting, opportunity development, and virtual selling skills. Excellent analytical and creative problem-solving skills. Excellent organization and ability to multi-task. Strong effective written and excellent oral communication skills with the ability to connect effectively across virtual platforms. Strategic thinker- Cognizant of factors that may affect account strategy. Strong customer service skills, including the ability to develop rapport and trust with customers while creating dependency. Strong ability to interact effectively with all levels of customer contacts. Strong interpersonal skills including engaged listening and acknowledging skills, as well as questioning and discovery skills. Team player - Good conflict management/ consensus building skills. Strong drive and initiative, highly motivated. Strong negotiating skills. Strong information management skills, including personal computer use. Strong ability to manage customer expectations relative to deliverables and timeframes. Exhibits strong self-management skills including a high degree of professionalism and dependability.