Value Performance Consultant

About the Role

You will lead the implementation of quality improvement initiatives for assigned ambulatory primary care practices/clinics. Apply project management, quality, and safety improvement frameworks, methodologies, and tools, evidence-based and/or best practice, and statistical theory and tools for data analysis. Guide achievement of Advocate’s strategic imperative of top decile performance in quality, safety, service, and cost-effective patient care while demonstrating compliance with regulatory agencies.

Responsibilities

• Expertly leads performance improvement efforts and coaches others in the development of performance improvement capabilities with emphasis on process redesign and measurement; provides direction to assigned departments and customers within the organization in the planning of a systematic, organization-wide approach to continuous quality improvement.
• Applies a professional and calm style in challenging circumstances.
• Plans and leads moderately complex interdisciplinary projects, ensuring on-time delivery with high quality and coordination of resources.
• Collaboratively coordinates, facilitates, implements, and participates in quality improvement and value initiatives such as optimizing utilization in assigned ambulatory geographical areas.
• Participates in multidisciplinary quality improvement and value-based care teams and projects to support the accomplishment of quality improvement initiatives, value contract execution, and accreditation goals.
• Applies Advocate’s quality and high reliability improvement frameworks, methodologies, and tools, evidence-based practice, and data analysis to achieve optimal outcomes.
• Uses statistical techniques and tools to analyze and display clinical data.
• Assists in the development and enhancement of tools for accurate data collection and quality improvement initiatives.
• Reviews and analyzes quality data for accuracy, patterns, and trends.
• Participates in the development of improved Electronic Health Record tools to support Quality improvement initiatives in collaboration with key functional departments and leadership.
• Conducts chart reviews, audits, surveys, and uses other data collection methodologies as indicated.
• Uses sophisticated analytical thought to guide problem solving and identify innovative solutions.
• Utilizes facilitation skills, data analysis, and statistical process control to effect improvement in quality, value, and clinical outcomes.
• Maintains awareness of emerging conflicts and potential risk situations and uses effective techniques to ameliorate or escalates to appropriate leadership for resolution.
• Leads department and performance improvement meetings, analyzes trends of performance metrics/business unit level dashboards, identifies opportunities for improvement, develops and maintains management action plans, measures success of these action plans, and creates the records and follow-up metrics for each meeting and activity; reassesses approach to maximize success.
• Meets individually with clinicians and their teams to assist with problem-solving, recommend and facilitate improvement strategies.
• Participates in the development of content for communication tailored to diverse audiences.
• Promotes cross-departmental communication, collaboration, and performance improvement.
• Ensures all key stakeholders receive consistent communication across departments and sites.
• Communicates findings and analysis of record reviews, audits, surveys, and other data to process owners and stakeholders.
• Researches and recommends best practice strategies to improve processes and quality outcomes and goals.
• Serves as a resource to leadership and clinicians for identifying and developing innovative programs/services to enhance quality, safety, and efficiency of operational workflows.
• Participates in the development and maintenance of educational material.
• Provides training/educational programs and in-services to a wide range of audiences, including but not limited to large group physician meetings, office staff meetings, and on-site practice meetings, which can include clinical and non-clinical members.
• Serves as a resource and mentor to colleagues with less experience.

Requirements

• Certificate in health care quality, patient safety, or project management/Lean preferred and is required within 2 years of employment (or equivalent internal program).
• Bachelor’s degree or equivalent years of experience.
• 3 years' experience cumulatively in health care, clinical quality improvement, project management, or a directly related field.

Skills

• Knowledge of quality improvement methodologies, tools, and measures.
• Independent effective resolution of complex problems.
• Project Management methodology and tools.
• Statistical techniques to support analysis and interpretation of data.
• Ability to create reports, graphs, and other visual presentation materials, and effectively maintain statistical data.
• Analyze complex data, make inferences, and validate conclusions.
• Team and meeting facilitation techniques and tools.
• Evidence-based, best practice resources.
• Ability to research and critique strength of evidence-based and best practice recommendations.
• Conflict Management and Team Building.
• Ability to handle difficult situations and maintain professionalism.
• Efficient and effective physician practice operations.
• Adult learning theories and principles.
• Recognize diverse social styles and talent.
• Strong written and oral communication skills.
• Experience with Microsoft Office Suite.
• Knowledge of health technology, health insurance guidelines, and regulatory standards, as they relate to the physician practice setting.
• Ability to travel to different practices within the market area.

Preferred Qualifications

• Experience using Epic or other EMR system.
• Ability to shift between priorities.
• Direct experience within ambulatory in a hospital or medical practice.
• Strong process improvement experience.

Physical Requirements and Working Conditions

• Must have the ability to clearly communicate verbally, in person, and in writing with peers, leadership across varied departments, and health care teams.
• Ability to sit for extended periods of time.
• Exposed to normal office environment.
• Operates all equipment necessary to perform the duties of the job.