Value-Added Services (VAS) Manager

iDrive Fulfillment is a fast‑growing, premium third‑party logistics (3PL) provider operating in Utah, Kentucky, and Ohio. The company manages end‑to‑end fulfillment, storing products, processing orders, and shipping to consumers and retailers using its proprietary warehouse management system (WMS).

About the role

The Value‑Added Services (VAS) Manager leads the customization team, overseeing daily VAS workflows such as hemming, embroidery, appliqué, engraving, and other customer‑specific services. The manager ensures work is completed accurately, efficiently, and on time to client specifications and quality standards.

Responsibilities

• Manage daily VAS workflows and clearly communicate client work orders and special‑project instructions to Team Leads and associates.
• Plan project timelines, capacity, labor, and staffing to meet operational and cost targets; prioritize around deadlines, launches, and seasonal peaks, and escalate constraints before they impact clients.
• Partner with AM/CX to scope new VAS programs—estimating labor, equipment, and materials and confirming feasibility before client commitments.
• Own quality: enforce inspection checkpoints, investigate errors and complaints, and conduct root‑cause analysis to reduce defects, rework, and customer impact.
• Track and reduce product damage through proper identification, system damage‑outs, damage logging, and corrective action.
• Lead, coach, and develop Team Leads and associates: set daily goals, run stand‑ups, manage performance, and collaborate with HR on associate needs and progressive corrective action.
• Oversee new‑hire training on SOPs, customer‑specific instructions, equipment, and quality checks; cross‑train for labor‑share flexibility.
• Uphold OSHA and safety standards—PPE, equipment upkeep, and 5S practices in a safe, organized VAS area.
• Coordinate cross‑functionally with Receiving, Inventory, Returns, Production, Outbound (DTC & Wholesale), AM/CX, and IT, and keep materials and supplies stocked cost‑effectively.
• Report department KPIs (completion, productivity, labor efficiency, quality/error rates, damages) and drive continuous improvement across workflows and equipment.

Requirements

• 3+ years in a fulfillment, warehouse, production, or manufacturing environment, including 2+ years leading or supervising a team.
• Proven ability to manage workflows, timelines, capacity, and labor to hit productivity and cost targets.
• Strong quality‑control orientation—inspection, root‑cause analysis, and corrective/preventive action.
• Solid leadership and coaching skills with the ability to hold a team accountable for productivity, quality, safety, and attendance.
• Strong communication and cross‑functional coordination.
• Working knowledge of OSHA/safety standards, PPE, and 5S.
• Comfort with warehouse/inventory systems and basic KPI reporting.
• Availability to work on‑site and support seasonal peaks, including flexible or extended hours as needed.
• Nice to have: direct VAS/customization experience (embroidery, hemming, appliqué, engraving, screen printing); 3PL or e‑commerce fulfillment background; bilingual (English/Spanish); familiarity with Paycom or similar HRIS/timekeeping system.

Qualifications

• High school diploma or GED required.
• Associate’s or Bachelor’s degree in Operations, Supply Chain, Business, or a related field preferred.

Pay

Compensation ranges from $40,000 to $55,000 per year, depending on experience.

Benefits

• Competitive pay.
• Opportunity to lead and grow a key operational function.
• Collaborative, supportive team environment.
• Growth potential as the company continues to expand.