Valley Fair - Assistant Store Manager

About the role

The Assistant Store Manager (ASM) will lead and coach the store team ensuring every customer has a positive and comfortable experience. They will support the Store Manager in achieving store metrics and deliverables.

Responsibilities

• Support the recruitment, selection, and onboarding of employees who are passionate about pursuing progress in their own lives
• Train team members to be product knowledge experts ensuring they are able to speak to the features and benefits of Rhone products
• Inspire, motivate, and empower team members to deliver an exceptional customer experience that aligns with Rhone's mission, vision, and values
• Act as the leader on the floor, driving store vision and purpose, and act as the point of contact for all customer service and operational questions
• Deliver results while putting the customer first and applying an omni-channel mindset
• Address customer feedback and concerns striving to satisfy customer needs
• Partner with the Store Manager on strategies for achieving store performance targets
• Partner with the Store Manager on scheduling and payroll usage
• Exemplify and uphold the sales floor, product, signage, and display standards in accordance with Rhone’s visual merchandising guidelines
• Exemplify and uphold neat and organized stockroom standards in accordance with Rhone’s organizational guidelines
• Exemplify and uphold operational standards including shipping and receiving in accordance with company standards
• Understand and adhere to people safety policies and procedures to maintain a safe work environment
• Open and close the store in accordance with the opening and closing checklists

Requirements

• Willing to work a flexible schedule including evenings, weekends, and holidays
• Available to work up to 40 hours/5 days a week
• Must adhere to scheduled shifts with punctuality
• Able to lift 25 pounds
• Comfortable climbing ladders, moving around regularly, and standing for extended periods
• Must be legally authorized to work in the United States
• Must be 18 years of age or older

Qualifications

• Proven experience in leadership and team development
• 3+ years of retail leadership experience or equivalent consumer-facing experience
• Strong interpersonal communication and customer service skills
• Strong organizational, time management, and multitasking skills
• A positive attitude and an upbeat personality
• The ability to utilize technology effectively and engage with customers and your team to meet goals
• The willingness to learn, be open to feedback, and take action as required
• The ability to learn procedural knowledge acquired through on-the-job training
• The ability to handle customer interactions and potential issues/concerns courteously and professionally
• The ability and desire to work in a tight-knit team environment