Valle Crucis, NC: Full-Time, ECommerce Support Associate

About the role

Mast General Store is a value-driven organization that fosters an environment where employees are encouraged and supported to do their personal best. The company strives to be a part of the greater community by getting involved and giving back, actively supporting causes relating to human needs, arts/education, and conservation/preservation. Carrying on the traditions of a general store includes helping our neighbors.

This role leads, coaches, trains, and manages by example, promoting a positive attitude and energy daily with both staff and guests. It involves building and maintaining favorable working relationships at all levels, embracing and adapting to change, and demonstrating professionalism in work, dress, language, and behavior.

Responsibilities

• Answers telephone inquiries in a positive, professional manner
• Responds promptly to email inquiries and creates/manages tickets in the ticketing system
• Interacts with guests via Live Chat in a timely, positive, professional manner
• Determines the guest’s needs and provides appropriate solutions
• Provides support and assistance to stores during the fulfillment process
• Processes online or phone sales correctly
• Facilitates exchanges within the inventory management system and coordinates activities with the stores
• Communicates website and system errors
• Assists with product onboarding tasks as requested/needed
• Reviews product reviews for final approval and placement on the website
• Emphasizes the selling points of products such as quality and utility
• Becomes familiar with the Mast Store website

Benefits

• Health, life, and disability insurance
• HSA or wellness reimbursements
• Employee discounts
• Bonus and incentive programs
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)