Valet Trash Area Supervisor

About the role

Fetch is hiring a full-time, field-based Area Supervisor to own service quality and contractor performance across a dedicated market of 5,000–10,000 units. This foundational role reports directly to the Area Manager and is responsible for hands-on quality audits, contractor onboarding, and closing coverage gaps—including covering routes yourself when needed. The position is ideal for someone who takes ownership, works independently, and leads from the front in a fast-scaling company.

Responsibilities

• Quality Assurance — 50%
  • Conduct pre-service, live-service, and post-service quality checks and audits across assigned communities.
  • Verify on-site logistics, equipment functionality, and service conditions meet Fetch standards.
  • Monitor and drive community-level service quality rates, maintaining above 95% monthly.
  • Run supply replenishment from the warehouse to communities or trash service partners.
  • Document all audit findings and field observations; report to the Area Manager.
  • Use Fetch’s operational technology on your smartphone to log tasks, run audits, and verify service completion in real time.
• Contractor Onboarding & Orientation — 35%
  • Conduct on-site orientations to ensure Service Partners understand site-specific access, logistics, and workplan standards.
  • Oversee TSP workplan execution and adjust workplans where operational conditions require it.
• Coverage Gap Management — 15%
  • Identify and respond to TSP no-shows, route gaps, or service disruptions within your market.
  • Cover routes directly when needed to ensure communities are not left without service.
  • Maintain a monthly completion rate above 95% by proactively identifying staffing gaps before and during the service window.
  • Coordinate with the Area Manager on recurring coverage issues that may require contractor pipeline action.

Requirements

• Reliable open-bed pickup truck required for supply replenishment and field mobility.
• Willingness to perform hands-on, physical field work including dirty, repetitive, or demanding tasks.
• Ability to lift and handle 50–70 lbs as required.
• Strong attention to detail with accurate and consistent documentation of field observations.
• Clear and professional verbal and written communication skills.
• Ability to work independently with minimal oversight and make sound field-level decisions.
• Basic proficiency with smartphones and mobile applications; comfortable learning Fetch’s internal platform tools.
• Valid driver’s license with an acceptable driving record.
• Prior experience in field operations, facilities, property services, or a supervisory role in a service environment preferred.

Pay

$22–22 USD per hour.

Benefits

• Medical, Dental, and Vision coverage.
• 401(k) options.
• AD&D, Short-Term, and Long-Term Disability coverage.
• Paid Time Off (PTO) earned as you work.

Schedule

Full-time, field-based role with travel required within your assigned market on every scheduled shift. Approved work-related mileage is reimbursed at $0.70 per mile.