Valet Supervisor - West Palm Beach, FL

About the role

Join PMC’s Hospitality Leadership Team. Parking Management Company (PMC) is hiring a dependable and service‑focused Valet Parking Supervisor to help lead daily valet operations throughout the city. You will coordinate vehicle flow, supervise valet attendants, assist guests, and support the Account Manager in maintaining a safe, organized, and professional operation. This position is ideal for someone with strong leadership and customer‑service skills who enjoys working in a fast‑paced hospitality environment.

Responsibilities

• Help supervise daily valet operations and employee performance.
• Coordinate vehicle flow, traffic control, key organization, and staging areas.
• Assign responsibilities and provide clear direction to valet attendants.
• Lead pre‑shift meetings and communicate operational updates.
• Monitor attendance, breaks, schedules, uniforms, and grooming standards.
• Coach employees and promote teamwork, accountability, and professional service.
• Assist guests and resolve questions, concerns, or service issues.
• Monitor safe driving, vehicle handling, and key‑control procedures.
• Complete incident reports and document vehicle‑related concerns promptly.
• Set up valet equipment and ensure supplies are stocked and organized.
• Assist with reviewing time punches, tips, payroll information, and vehicle counts.
• Communicate staffing, safety, and operational concerns to management.

Requirements

• Valid driver’s license and reliable transportation.
• No more than three moving violations within the past three years.
• Ability to pass applicable background and motor vehicle record checks.
• Ability to operate automatic and manual‑transmission vehicles when required.
• Ability to remain calm and make sound decisions in a busy environment.
• Ability to coach employees and reinforce performance expectations.
• Availability to work assigned days, nights, weekends, or holidays.
• Physical requirements: standing and walking for extended periods; running or moving quickly when appropriate and safe; frequently entering and exiting vehicles; bending, reaching, and using stairs; lifting or moving items weighing up to 50 pounds; working outdoors in varying weather conditions.
• Technology: may require use of a mobile phone for work‑related communication; PMC reimburses necessary business expenses for personal mobile phone use; company‑issued equipment may be provided.

Qualifications

• At least one year of supervisory, hospitality, valet parking, or customer‑service experience preferred.
• High school diploma or GED preferred.
• Previous leadership experience in valet parking, hotels, restaurants, parking operations, or customer service strongly preferred.

Skills

• Strong leadership, communication, and problem‑solving skills.
• Professional appearance and dependable attendance.

Benefits

• Medical, dental, and vision insurance
• Supplemental life and critical‑illness insurance
• 401(k) plan
• Paid time off
• Paid training
• Leadership‑development opportunities
• Tuition assistance through Bellevue University
• Nationwide employee discounts through Perks at Work

Pay

Base pay: $13.50 per hour (varies by property). Potential earnings: $20.00+ per hour when tips are included. Eligible employees may receive tips in addition to base wage; tips vary based on hours worked, property assignment, guest volume, service performance, and customer interactions. This is a non‑exempt position; overtime and other required compensation are paid in accordance with state and federal law.

Schedule

Full‑time and part‑time positions available. Shifts include day, evening, overnight, weekend, and holiday hours.