Valet Supervisor - Loews, Miami Beach

Responsibilities

• Lead by example to deliver 5-Star service to every guest.
• Maintain a high standard of professionalism to ensure total guest and client satisfaction.
• Focus on enhancing the well-being of both guests and associates to create memorable experiences.
• Ensure the proper functioning of your assigned shift from start to finish.
• Monitor and ensure that all team members adhere to Metropolis / SP+ Hospitality policies and procedures.
• Act as the first point of contact for associates during the shift to resolve issues quickly and effectively.
• Step in to assist with high-profile guests or resolve any service concerns on the spot.
• Maintain the flow of the parking facility to ensure efficiency and safety at all times.

Qualifications

• At least 6 months of guest service experience.
• A valid state driver’s license with a safe driving record.
• Must be at least 18 years of age.
• Ability to communicate effectively in English (written and oral).
• Must maintain a professional appearance and demeanor at all times.
• Ability to stand for long periods (up to 8 hours) and sprint short distances when needed.
• Ability to lift, push, pull, and carry up to 50 lbs (luggage, signs, etc.) frequently.
• Ability to work outdoors in all weather elements (heat, rain, wind, or snow).
• Ability to bend, stoop, squat, and lift frequently throughout the shift.

Benefits

SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.

SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request.

Please email your request for a reasonable accommodation to this email address: lredmon@spplus.com.

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