Shift Supervisor - Castle Rock Store

About the role

The Retail Center Shift Supervisor is responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center. Essential functions include monitoring the retail center, addressing immediate issues, managing breaks, redirecting staff, coaching employees, facilitating employee purchases, assisting with opening and closing procedures, verifying daily sales report paperwork, counting drawers, making change, and cross-training.

Responsibilities

• Maintain and enhance customer relationships.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).
• Facilitate employee purchases.
• Aid in opening and closing procedures.
• Verify daily sales report paperwork.
• Count drawers and make change between drawers and the safe.
• Aid in inventory process by counting, entering, and verifying.
• Assist with inventory process by counting, entering, and verifying.
• Plan, coordinate, and control the activities of the customer service team.
• Perform cross-training to ensure proficiency in multiple roles.
• Manage E-Commerce product processing and efficiency.
• Operate and maintain equipment such as pallet jacks, walkie stackers, forklifts, hand dollies, or other tools.
• Ensure E-Commerce product is processed accurately and moved efficiently.
• Support operations during emergencies when no Assistant Manager or Manager is available.

Requirements

• High School diploma or equivalent.
• Previous supervisory experience preferred.
• Two (2) years’ retail experience desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Effective communication skills, both verbal and electronic.
• Ability to obtain certifications in all employee positions through OJT documentation.
• Ability to obtain walkie stacker and/or forklift certification.
• Quick problem-solving and decision-making abilities.
• Confidentiality and adherence to Goodwill’s policies and procedures.
• Proficiency in using office equipment, software, and web-based applications.
• Ability to manage corporate email and calendar.
• Physical stamina to stand, bend, lift up to 8 hours per day.
• Flexible schedule to include weekends, evenings, and holidays with occasional overtime.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Continuous (5-8 hours): Lifting Heavy (45 lbs & over) - Occasionally, Moderate (15-44 lbs) - Occasionally, Light (14 lbs & under) - Frequently.
• Frequent (3-4 hours): Reaching Above Shoulder - Frequently, At Shoulder - Frequently, Below Shoulder - Occasionally, Twisting - Occasionally, Bending - Occasionally, Kneeling/Crawling - Occasionally, Squatting - Occasionally, Climbing Use of Legs Only (stairs) - Occasionally, Use of Arms & Legs (ladders) - Occasionally.
• Occasional (1-2 hours): Hearing - Continuously, Visual, Close - Frequently, Visual, Distant - Occasionally, Visual, Depth Perception - Frequently, Hands/Fingers - Simple Grasping - Frequently, Fine Manipulation - Continuously, Repetitive Movements - Continuously, Walking - Frequently, Standing - Occasionally, Sitting - Occasionally, Speaking - Continuously.

Skills

• Customer service skills.
• Problem-solving and decision-making skills.
• Team management and leadership.
• Inventory management and accuracy.
• Equipment operation and maintenance.
• Communication and collaboration.

Benefits

• Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability.
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Pre-tax or post-tax (Roth) contributions to retirement plan.
• Public Service Loan Forgiveness Program (PSLF) eligibility.

Pay

$20.32 per hour.

Schedule

Shifts for this position could start as early as 7 am and go as late as 10 pm. Open availability is required, including evenings, weekends, and holidays.