Valet Supervisor, Casino (Caesars New Orleans)

Responsibilities

• Motivating personnel and exhibiting effective supervisory skills.
• Routinely observing, verifying and supervising cash and other operational transactions to ensure prompt and accurate service.
• Completing daily personnel assignments and reassessing personnel based on business volume.
• Ensuring timely and accurate processing of payroll, exception reports, PAF’s, Employee Separation and Clearance forms, Performance Feedback forms, Personnel requisition forms, and accident reports.
• Ensuring timely and accurate personnel and operations evaluations are given to direct report with appropriate recommendations and developmental plans while providing clear directives needed to meet department standards and achieve departmental and company policies.
• Ensuring that personnel clearly understand and are held accountable for their respective performance expectations.
• Exhibiting sound decision making qualities.
• Remain on the floor, actively managing throughout the assigned shift.
• Keeping an on-going inventory of supplies and reporting deficient quantities to direct report.
• Consistently striving to build and maintain rapport with Players, subordinates, colleagues and other Casino support service departments.
• Efficiently handling customer disputes (making every effort to achieve customer satisfaction).
• Exercising skills to identify situations that require attention and resolution as well as appropriate discretion that require the attention of management.

Qualifications

• Highschool diploma or GED required.
• College degree preferred.
• Must possess strong supervisory leadership, communication, and organizational skills.
• Able to prioritize workload and operate effectively and efficiently with minimal supervision.
• Must project professionalism.
• Able to interact with all levels of management.
• Able to handle multiple priorities in a fast paced environment.
• Must be computer literate in all aspects of Microsoft.
• Able to work well under pressure.
• Four years of customer service required.
• Must be able to get along with co-workers as a team.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.