Valet Runer

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day.

About the role

Join us for a once-in-a-lifetime opportunity. Deliver exceptional guest service as a Valet Runner, where you’ll be the first and last point of contact for guests, creating a seamless and welcoming experience. In this fast-paced role, you’ll interact with guests upon their arrival and departure, handling vehicles with care and efficiency while maintaining a professional and friendly demeanor. Your ability to manage high-pressure situations, collaborate with team members, and ensure timely service will contribute to a positive and memorable experience for guests at our theme park.

Responsibilities

• Greets guests, opens all vehicle doors, informs guests of valet prices and vehicle pick-up information in a friendly and professional manner.
• Inspects vehicle for damages, notes damages on paperwork, and collects keys from guest.
• Takes vehicle to available parking space, parks vehicle, writes name on window and key tickets, and notes parking location.
• Leaves keys and inspection paperwork at the valet cashier window for processing and intake.
• Retrieves guest vehicle and delivers in a timely, safe manner.
• Reports maintenance issues that surface and follows up to ensure appropriate action is taken immediately.
• Resolves guest complaints in a timely manner or refers issues to the appropriate level team member for resolution.
• Promotes and provides extraordinary guest service for both internal and external guests, answers questions, offers information, and provides assistance in a courteous manner.
• Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies are upheld.
• Provide excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions while maintaining a high level of professionalism.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Performs other duties as assigned.

Qualifications

• Must be 18 years old or older
• CA Class C Driver’s License required. Driving record, with no more than one point, must be provided.
• Must be able to drive Manual Transmission.

Job Demands

• Must be able to walk or stand for extended periods of time
• Must regularly lift and/or move up to 25 lbs, frequently lift and/or move up to 25 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

Schedule

Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays.

Pay

$19 per hour plus tips. After 1,000 hours worked, pay increases to $23 per hour plus tips.

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs