Valet Operations Manager | Buckhead - Atlanta, GA

About the Role

12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections and Competence—believing that how we treat people and how well we do our jobs are equally important.

Our Culture Is Built On Three Pillars:

• Our Actions – What we do daily to build connections and demonstrate competence
• Our Opportunities – How we exceed expectations and develop our skills
• Our Culture – The shared values that sustain relationships and reinforce excellence

Location: Atlanta, Georgia
Schedule: Monday through Sunday; during hours of operation
Pay: $15/hour base pay, plus tips

Responsibilities

• Oversee the entire valet operation, ensuring smooth and efficient performance
• Lead a team of valets with a focus on operational excellence and outstanding customer service, fostering a productive, cooperative, and inclusive work environment
• Create and manage staff schedules to meet operational needs
• Conduct interviews and hire associates as needed
• Respond promptly to accidents, incidents, or safety concerns
• Coach, counsel, and, when necessary, terminate team members while ensuring accountability and performance standards are met
• Train team members on customer service, safety, and inclusion best practices
• Perform all duties in a timely and effective manner, following company policies and procedures to achieve operational objectives
• Maintain courteous and professional relationships with guests, partners, subordinates, fellow associates, supervisors, and managers
• Perform other duties as assigned to support smooth operations

Qualifications

• A positive, hands-on leader who takes pride in doing things right and motivates others
• 3+ years of parking experience required; prior management experience is a plus
• Strong communication, organizational, and multitasking skills
• Friendly, professional, and team-oriented attitude
• Valid driver's license, clean driving record, and at least 18 years of age

Benefits

• A team-first culture where everyone supports one another
• Opportunities for growth and skill development
• Active, engaging work – every day brings new moments to shine