Valet Lead Attendant (Full Time) (36019)

About the Role

Supervise the day-to-day operations of the Valet Department during a shift. Directly and through subordinates, park and retrieve automobiles for casino guests while ensuring quality guest service at all times.

Responsibilities

• Provide quality guest service by ensuring the Valet Department treats guests in a friendly and courteous manner
• Promptly resolve guest complaints
• Assist the Transportation Manager in creating and administering company policies and procedures
• Maintain the integrity of Valet Operations
• Receive and return vehicles from/to guests
• Assist the Transportation Manager with departmental personnel issues
• May be assigned to a Valet Bank
• Ensure the security and accountability of Valet Claim Checks issued to the Valet Department
• Ensure the security and accountability of guests' keys left in the custody of the Valet Department
• Process all transactions through the POS system
• Complete all departmental paperwork necessary for Valet Operations
• Supervise Valet Attendants, including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualifications

• High school diploma or G.E.D.
• 1 year of supervisory experience with 3 years of related experience and/or training; or equivalent combination of education and experience
• Must be able to communicate in English
• Must have a valid California Driver’s License and a good driving record

Working Conditions

• Must be able to work in a smoke-filled environment
• Must be able to stand for extended periods of time
• Must be able to lift a minimum of 30 lbs
• Must be able to work in extreme weather conditions, including hot and cold weather