Valet Attendant - Tuscaloosa, AL

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

About the role

As a Valet Attendant, you are more than just someone who parks cars - you are the first impression and the final goodbye. You create a welcoming, professional experience for every guest from the moment they arrive until they depart. In this role, you will safely and efficiently park and retrieve vehicles while delivering exceptional customer service with energy, confidence, and attention to detail. Your ability to move quickly, communicate clearly, and maintain a polished presence directly shapes the guest experience. If you enjoy being active, working outdoors, interacting with people, and being part of a fast-paced hospitality environment, this position offers the opportunity to earn competitive pay plus tips while building valuable customer service skills. Every shift is an opportunity to make someone’s day better - and represent the highest standards of safety, professionalism, and hospitality.

Responsibilities

• Conduct vehicle damage inspections and document parking locations on claim tickets.
• Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures.
• Follow all safety protocols to maintain personal and vehicle security.
• Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
• Keep valet areas clean, organized, and presentable at all times.
• Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service.
• Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.
• Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
• Arrive on time, in full uniform, and properly groomed before clocking in.
• Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs.
• Attend required staff meetings and complete all assigned training modules on time.

Requirements

• High school diploma or general education degree (GED).
• Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
• Valid driver’s license and reliable transportation.
• Acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Must pass and maintain a clean background check.
• Ability to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions.
• Flexibility to work nights, weekends, and holidays.
• Professional appearance and adherence to uniform and grooming standards.
• Use of personal cell phones for work-related communication may be required; reimbursement follows company policy.

Skills

• Exceptional guest service through professional communication, active listening, and personalized assistance.
• Ability to adapt to changing work environments and manage competing demands effectively.
• Dependability in following instructions, maintaining work schedules, and ensuring timely task completion.
• Adherence to safety procedures and proper use of equipment.

Benefits

• Medical, vision, and dental insurance (upon eligibility).
• 401K (upon eligibility).
• Supplemental insurance: life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University – up to $5,250 per year.
• Nationwide discounts through Perks at Work.

Pay

Valets can average $13.00 - $20.00+ per hour (after tips and base pay combined). Rates can vary by market. Tips are based on service performance and customer interactions. Overtime pay is available for hours worked beyond 40 in a workweek at a rate of one and one-half times the regular hourly rate.

Schedule

Full-time and part-time positions available. Flexibility to work nights, weekends, and holidays is essential.