Valet Attendant

About the role

Nestled in the heart of Sonoma and mere steps from the unique charm and history of its Plaza, The Lodge brings this enchanting town to life in an authentic and nuanced way. Hand-crafted touches pay homage to centuries of local craftspeople. Programming emphasizes the process, resulting in a deeper appreciation for the finished product — be it wine, art, or olive oil. Welcoming associates display pride and love for the region…a sentiment that is all but infectious. And tightly woven community connections ensure our Sonoma resort guests feel like locals, and locals feel like friends.

Responsibilities

• Provide valet services to hotel guests and ensure their satisfaction and comfort by promptly and courteously responding to their requests.
• Assist Doorman in meeting and greeting all guest arrivals and departures.
• Meet and greet all guests in all forms of transportation arriving at the hotel.
• Assist guests with retrieving their luggage from vehicles.
• Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
• Assist Doorman in escorting guests and luggage into the lobby for registration.
• Explain valet parking procedures and fees.
• Give proper directions to registration area for check-in.
• Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.
• Drive vehicles in a safe and efficient manner.
• Give general directions and information.
• Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
• Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
• Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
• Other Responsibilities: All other duties as assigned, requested or deemed necessary by management.

Requirements

• Education/Formal Training: High School diploma or equivalent.
• Experience: None required.
• Knowledge/Skills: General knowledge of basic customer service skills; fluency in oral and written English; knowledge of local establishments, businesses and surrounding community; ability to drive automatic and manual vehicles; valid driver’s license; driving record that meets insurance carrier requirements.
• Physical Demands: Ability to see objects and people up close and at a distance; grasp handles, carry bundles and lift packages; continually push, lift and carry up to 65 lbs throughout the hotel during entire shift.
• Environment: Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.

Pay

USD $18.47 - USD $18.47 /Hr.