Valet Attendant I The Farnam I Omaha, NE

Job Purpose

Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Park and retrieve customer vehicles in specified areas in a safe and efficient manner. Provide accurate and timely documentation of vehicle checks, vehicle damage, and other conditions prior to service. Promote courteous treatment of guests and resolve guest service issues in a timely manner.

Responsibilities

• Greet and assist guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage, or using a luggage cart.
• Park and retrieve customer vehicles in specified areas in a safe and efficient manner.
• Upon departure, assist the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
• Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
• Maintains written log recording these requests and deliveries.
• Responds to inquiries and promotes the hotel’s services, in person and on telephone, by explaining products/services.
• Provides the guest with up-to-date hotel information in order to enhance customer relations.
• Communicate hotel vehicle maintenance needed to engineering in a timely manner and follow up on completion.
• Obey all traffic and driving regulations. Ensure safety of all passengers and their belongings.
• Complete transportation log.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Cleans lobby areas and entrances and maintains them free of debris in order to present a clean and attractive facility to customers.
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.

Qualifications and Requirements

• High School diploma / Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Vision ability to see objects and people at a distance.
• Finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.
• Upper body strength to continually lift and carry up to 65lbs throughout the hotel during entire shift.
• Able to communicate verbally and understand and follow verbal instruction.
• Able to use tact and understanding when dealing with a variety of customer service problems.
• Able to maintain a friendly, service minded attitude in a physically demanding and fast paced environment.
• Detail oriented - able to assist patrons while safely keeping track of keys/parking layout etc.
• Seasonal outside duties must be completed, i.e. snow removal, trash collection, and sweeping.

Other

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Amazing Benefits At A Glance

• Team Driven and Values Based Culture
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Paid time off
• Medical Benefits (Dental,vision, Etc.)
• Employee assistance program
• Employee discount
• Referral program