Parking Valet Attendant I The Farnam I Omaha, NE

We are a multi-award-winning hotel development and hospitality management company seeking a remarkable Full-Time Valet Attendant at The Farnam, Autograph Collection in Omaha, NE.

About the role

Under general supervision, you will provide parking services to hotel guests, ensuring their satisfaction and comfort by promptly and courteously responding to guest requests. You will park and retrieve customer vehicles in specified areas safely and efficiently, document vehicle conditions, and promote courteous guest treatment. Your warm, knowledgeable service will reassure guests they’ve made the right choice to stay with us.

Responsibilities

• Greet and assist guests upon arrival by helping unload luggage from vehicles and transporting it to their rooms, either personally or using a luggage cart.
• Park and retrieve customer vehicles in designated areas safely and efficiently.
• Assist guests upon departure by transporting luggage from their room to the lobby and loading it into their vehicle.
• Respond to guest needs by promptly delivering items such as laundry, newspapers, ironing boards, additional linens, etc., and maintain a written log of these requests and deliveries.
• Respond to guest inquiries, promote hotel services, and provide up-to-date hotel information to enhance customer relations.
• Communicate vehicle maintenance needs to the engineering team in a timely manner and follow up on completion.
• Obey all traffic and driving regulations, remain on scheduled routes, and ensure the safety of passengers and their belongings.
• Complete transportation logs and keep abreast of local activities and establishments to answer guest questions, recommend venues, and provide directions.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Perform other duties as assigned or deemed necessary by management.
• Clean lobby areas and entrances, keeping them free of debris to present a clean and attractive facility.
• Provide assistance to other employees and departments to contribute to overall hotel performance.
• Complete seasonal outdoor duties such as snow removal, trash collection, and sweeping.

Requirements

• High School diploma, secondary qualification, or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards is preferred.
• Ability to maintain a friendly, service-minded attitude in a physically demanding and fast-paced environment.
• Detail-oriented to assist patrons while safely managing keys and parking layouts.
• Vision ability to see objects and people at a distance.
• Finger, hand, and upper body dexterity to grasp handles, carry bundles, and lift packages.
• Upper body strength to continually lift and carry up to 65 lbs throughout the shift.
• Ability to communicate verbally, understand and follow verbal instructions, and use tact when dealing with customer service issues.
• Ability to maintain an effective pace during the shift.
• Passion for people and service, with strong communication skills for interacting with guests and employees.
• Reading, writing, and basic math skills for completing paperwork, logging information, and handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Benefits

• Team-driven and values-based culture.
• Same-day pay available.
• Employee Assistance Program.
• Career growth opportunities and manager training program.
• Reduced room rates throughout the portfolio.
• Third-party perks (movie tickets, attractions, etc.).
• 401(k) retirement plan.
• Paid time off.
• Medical benefits (dental, vision, etc.).
• Employee discount.
• Referral program.

Pay

$15 per hour.