Valet Attendant
About the role
Working at Hotel de la Poste in the heart of New Orleans’ vibrant French Quarter offers a unique opportunity to immerse yourself in the rich culture and timeless charm of this iconic city. Newly transitioned from The W New Orleans, this soft‑branded Renaissance hotel blends modern luxury with the distinctive, spirited essence of New Orleans—where history, music, and cuisine converge. As a member of the team, you’ll be part of a dynamic atmosphere that celebrates the city’s lively energy and unparalleled hospitality, while offering guests an unforgettable experience surrounded by historic architecture, jazz‑filled streets, and world‑class service.
Responsibilities
- Provide valet services to hotel guests, ensuring satisfaction and comfort by promptly and courteously responding to their requests.
- Assist the Doorman in meeting and greeting all guest arrivals and departures.
- Meet and greet guests arriving by all forms of transportation.
- Assist guests with retrieving their luggage from vehicles.
- Point out and note existing vehicle damage on key tags in the appropriate space provided.
- Assist the Doorman in escorting guests and luggage into the lobby for registration.
- Explain valet parking procedures and fees.
- Give proper directions to the registration area for check‑in.
- Park vehicles securely and mark key tags with location, guest name, license plate number, and type of auto.
- Drive vehicles in a safe and efficient manner.
- Provide general directions and information.
- Respond to guest questions, issues, and problems regarding transportation, hotel services, local events, points of interest, and activities.
- Maintain professionalism and courtesy at all times toward guests, associates, and vendors.
- Greet guests within 5 ft when in public areas of the hotel.
- Perform all other duties as assigned, requested, or deemed necessary by management.
Requirements
- High School diploma or equivalent.
- No prior experience required.
- General knowledge of basic customer service skills and fluency in oral and written English.
- Knowledge of local establishments, businesses, and the surrounding community.
- Ability to drive both automatic and manual vehicles.
- Valid driver’s license and a driving record acceptable to the insurance carrier.
Physical Demands
The role requires the ability to see objects and people up close and at a distance, grasp handles, carry bundles, and lift packages. Associates must be able to continually push, lift, and carry up to 65 lb throughout the hotel during an entire shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environment
The position involves physically strenuous work, prolonged standing, walking, and climbing stairs, with intermittent exposure to outside elements. It is primarily an indoor role.
Benefits
- Eligibility to participate in the Company’s 401(k) program with employer matching.
- Discounted room rates for Marriott & Sage Properties.
- Employee Assistance Program.
- Great discounts on hotels, restaurants, and much more.
- Employee Referral Bonus Program – up to $1,000 per referral.
- Fun and exciting work environment.
- Negotiated corporate discounts on home insurance, movie tickets, flowers, and more.
- Community‑oriented workplace.