Valet Attendant

We’re changing entertainment. Come join a fast-paced, diverse team driven by enthusiasm for helping people have more fun. At PENN Entertainment, you’ll grow your career with support for your financial, physical, and mental well-being.

About the role

• Greet customers, transport luggage to and from vehicles and guest rooms, and park and retrieve customer’s passenger vehicles while delivering a seamless, upbeat customer service experience.
• Initiate and engage in conversations with guests about all services across company properties, including restaurants, entertainment, promotions, and events.
• Accurately complete luggage tags and valet tickets, including vehicle inspections for prior damage.
• Answer valet phone, respond to luggage room calls, and provide expedited car retrieval service from Casino Operations.
• Practice lateral service by assisting guests and co-workers outside of normal job duties when business allows, such as driving shuttles or working in coat check.
• Maintain an upbeat and positive attitude with guests and co-workers throughout the shift.
• Demonstrate a sense of urgency, including sprinting to and from the valet lot and in all other job duties.
• Adhere to regulatory, safety, departmental, and company policies, including Department of Transportation requirements.
• Support safety and accident prevention programs.
• Present oneself as a credit to the company and encourage others to do the same.
• Perform all other related and compatible duties as assigned.

Requirements

• Six months’ experience in a customer service field.
• Must be at least 18 years of age with a driving record that meets company requirements.
• Valid state driver’s license required.
• Must obtain and maintain a valid state responsible vendor permit.
• Ability to drive and operate all types of passenger vehicles with automatic or manual transmissions safely.
• Excellent interpersonal skills and fluency in English (oral and written communication).
• Physically mobile with reasonable accommodations, including the ability to:
  • Lift up to 80 lbs.
  • Work outside in varying temperatures.
  • Push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when maneuvering around the work area.
• Ability to tolerate areas containing secondhand smoke, high noise levels, and bright lights.
• Compliance with all regulatory, governmental, and safety requirements.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus (varies by position).
• Paid time off earned according to local policy, increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is one component of a competitive Total Rewards package.