Valet

About the role

The Valet team executes parking and traffic flow operations for daily access to the village and events, acting as an extension of the member services team by providing a high level of service. This position requires strong and effective member/guest interaction skills.

Responsibilities

• Greets and assists all arriving and departing members/guests and determines their immediate needs
• Issues and collects vehicle claim tickets and/or updates inventory
• Parks and retrieves vehicles upon request in a timely manner
• Assists members and guests with personal items, luggage, and recreational equipment; transfers items to the requested location
• Assists members and guests in and out of vehicles, opens all doors
• Prints and labels ski and snowboard equipment with corresponding member and guest names; transports equipment to the gondola loading zone
• Provides club and general area information, directions, and resources
• Prevents unauthorized people from entrance to club and amenity areas
• Maintains clean and safe entrances to member areas and parking lots, including but not limited to sweeping, leaf blowing, snow shoveling, trash and debris removal
• Provides basic cleaning services for vehicles when applicable or otherwise instructed, such as removing trash, vacuuming floor mats, cleaning mirrors and windshields, snow clearing, etc.
• Directs members and guests to desired area or location
• Transports items to specified locations when requested by members or internal departments
• Attends staff meetings
• Anticipates needs and engages with members/guests to build strong and meaningful relationships
• Performs other appropriate tasks as assigned by WPR management

Position expectations

• Maintains neat and professional appearance and always observes personal cleanliness rules
• Self-motivated
• Member and guest-service oriented
• Acts professionally
• Displays a positive attitude toward all (staff, members, guests)
• Courteous towards others
• Demonstrates a willingness to help others
• Always acts ethically
• Works well in a team environment
• Being creative and proactive
• Must be aware and able to abide by safety practices
• Reliable and predictable attendance
• Wears a clean and presentable uniform
• Ability to exercise good judgment under pressure
• Can prioritize needs and effectively manage resources
• Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook
• Must be able to work holidays, weekends, and overtime as needed

Qualifications

Education/Experience: High school diploma required. College degree preferred.

Licenses and special requirements:

• Valid driver's license
• No moving violations or incidents within the past three years, and no major incidents (i.e., DUI) within the past five years
• An annual driver's license background check will be required
• Ability to perform role under stressful situations, in inclement weather, or in emergency situations

Physical demands and work environment:

• Able to work outside in all weather conditions
• Able to bend over to enter and exit vehicles of various sizes and heights
• Able to quickly park and retrieve autos from parking area
• Regularly exposed to moving mechanical parts and weather conditions
• Frequently exposed to fumes or airborne particles
• Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat; risk of electrical shock; and vibration
• The noise level in the work environment is usually moderate to loud
• Able to meet and perform the physical requirements and to work effectively in an environment which is typical of this position

Experience: Prior valet experience at a restaurant, resort or private club strongly preferred. Prior experience in a customer service role required.

Classification: seasonal, part-time/full-time, non-exempt