Valet

About the Role

The Valet Attendant is responsible for providing a positive first and last impression to guests when they arrive and leave the hotel. Valet Drivers must have strong analytical and navigational skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. A valid driver's license and acceptable driving record are required.

Responsibilities

• Provide claim checks and instruct guests on how to reclaim their vehicles.
• Park and retrieve guest vehicles in specified areas in a safe and efficient manner.
• Provide travel directions and information on property events and promotions.
• Obey all traffic laws on and off property.
• Promote courteous treatment of customers and resolve guest service issues.
• Ensure minimal wait time for guests by being ready at all times.
• Provide timely and knowledgeable service, always finding solutions to guests' problems.
• Greet arriving and departing guests, offering assistance with doors and luggage (lifting requirement: up to 40 lbs.).
• Wear the company-issued uniform, including name tag, at all times for guest identification.
• Drive guests to designated locations when needed.
• Maintain possession of a radio at all times while on duty; no cell phone usage permitted during shifts.
• Assist with front desk operations as needed.
• Maintain vehicle cleanliness: keep company vehicles in good running order, fueled, and clean inside and out.
• Monitor the property, including the lower Main parking lot, and pick up garbage as needed.
• During slow times, assist with keeping the building neat and clean, both inside and out.