VALET

About Us

One of the nation’s leading parking management experts, we recognize that “people” are what makes our company successful. With over 72 years in business, we understand the importance of treating our clients, partners, guests, and team members with respect and courtesy. As one of the largest privately held management companies, we combine experience, passion, and know-how to adapt to new technologies and market demands.

Culture

Our strong, distinctive culture is built on shared vision, style, and values. Key traits include clear values, caring, loyalty, humility, and a deep commitment to community. These values guide our decision-making and define how we treat customers, clients, suppliers, and team members.

About the Role

At Ace, we uphold core values of accountability, communication, family, exceptional service, and profitability. We seek individuals who align with these values to deliver top-notch customer service and enhance operational profitability.

Responsibilities

• Accountability:
  • Promptly and safely park and retrieve vehicles following company policies and procedures.
  • Maintain accurate records of parked vehicles and securely store keys.
  • Adhere to company policies and safety guidelines at all times.
• Communication:
  • Greet guests warmly and professionally, establishing a positive first impression.
  • Effectively communicate parking procedures and fees to guests.
  • Assist customers with questions or concerns calmly and professionally.
  • Coordinate with team members to ensure efficient service delivery.
• Family:
  • Foster a collaborative and supportive team environment.
  • Assist team members during peak times to promote unity and cooperation.
• Exceptional Service:
  • Provide outstanding customer service by promptly assisting guests with parking needs.
  • Exhibit a friendly and courteous demeanor, going the extra mile to meet guest expectations.
  • Maintain cleanliness and organization of the parking lot and surrounding areas.
  • Provide additional assistance, such as carrying bags or offering directions.
• Profitability:
  • Maximize revenue by efficiently managing parking spaces and ensuring accurate fee collection.
  • Report maintenance issues or equipment malfunctions promptly to minimize downtime.

Requirements

• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Strong sense of accountability and responsibility.
• Ability to work effectively in a team environment.
• Exceptional customer service skills.
• Reliable, friendly, and capable of creating a lasting impression.
• Physical ability to move quickly and lift heavy items (up to 50 lbs).
• Previous valet or customer service experience is a plus.

Benefits

• Hourly wage, plus tips.
• Medical, dental, vision, and life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees.
• 401k retirement plan.
• Vacation and sick leave for full-time and part-time employees.
• Holiday pay for full-time and part-time employees.
• Discount programs.